Customer Support Director

9 hours ago


Kuwait City, Al Asimah SmartPet Full time

SmartPet is seeking an experienced professional to fill the role of Customer Support Director.

Job Description

The ideal candidate will have a strong background in customer service and leadership, with a proven track record of successfully managing teams and driving business results.

As a key member of our management team, the Customer Support Director will be responsible for overseeing a team of customer service representatives, guiding them in providing outstanding support to customers.

  • Customer Focus: The successful candidate should have a passion for delivering exceptional customer experiences and a deep understanding of customer needs.
  • Strategic Thinking: A strategic thinker should be able to develop and implement plans to improve customer satisfaction and loyalty.

The Customer Support Director will work closely with other departments to address customer issues and provide valuable insights for product or service improvement.

Key Responsibilities
  • Lead a team of customer service representatives to ensure they provide outstanding support to customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to address customer issues and provide valuable insights for product or service improvement.
  • Monitor and analyze customer feedback to identify areas for improvement.

We offer a dynamic work environment and opportunities for professional growth and development.



  • Kuwait City, Al Asimah Vectrus Full time

    The Ideal Candidate:We are seeking an experienced and skilled Program Director to join our team at Vectrus. The ideal candidate will have a strong background in program management, leadership, and customer relationship management. They will be responsible for supporting LOGCAP operations in Kuwait by collaborating closely with the Senior Director.


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    MNASATI.COM is a platform that offers powerful and secure e-commerce tools to build websites within 24 hours. Our focus is on helping businesses find new customers and boost their sales rapidly.Role DescriptionThis full-time position for a Senior Customer Service Representative in the Kuwait City Metropolitan Area requires exceptional customer support...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Company Overview:Alshaya Group is a leading brand franchise operator with a diverse portfolio of well-known international brands.The company operates in various sectors, including Fashion, Food, Health & Beauty, and Leisure & Entertainment.Job Responsibilities:This role involves providing support to customers on a daily basis, ensuring their satisfaction,...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are seeking a highly experienced Director of IT Operations to join our team. As Director of IT Operations, you will be responsible for leading a team of developers responsible for the operations and support of existing digital initiatives, including websites and mobile apps, as well as future projects.About Our Company CultureWe value innovation,...


  • Kuwait City, Al Asimah Agility Full time

    About AgilityAgility is a forward-thinking organization dedicated to delivering exceptional customer experiences. We are committed to fostering meaningful relationships with our clients and driving growth through innovative solutions.Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team as a Frontline Ambassador. In this...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    Job OverviewVectrus, Inc. is seeking a highly experienced Operations and Management Leader to join our team in Kuwait. As a key member of our Community Services Directorate, you will be responsible for assisting the Sr. Director in managing/coordination of operations for all services assigned to the Community Services Directorate.Key Responsibilities:Assist...

  • IT Director

    4 days ago


    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are seeking an experienced IT professional to oversee the daily activities of our organization. As IT Director, you will be responsible for leading a team of developers responsible for the operations and support of existing digital initiatives, including websites and mobile apps, as well as future projects.About UsOur organization relies on a well-planned...


  • Kuwait City, Al Asimah Riders Delivery Full time

    We are looking for a talented Delivery and Customer Support Specialist to join our team at Riders Delivery in Kuwait City.Job Description:In this role, you will be responsible for delivering excellent customer experiences, resolving customer complaints, and maintaining a high level of customer satisfaction.Key Tasks:Deliver exceptional customer experiences,...


  • Kuwait City, Al Asimah V2X Inc Full time

    The Operational Director at V2X Inc is responsible for overseeing the management and coordination of various services within the Community Services Directorate.This role involves working in support of LOGCAP activities, requiring a dynamic and experienced leader to drive business growth and profitability.Key ResponsibilitiesDevelop operational plans to drive...


  • Kuwait City, Al Asimah Ooredoo Full time

    About Our CompanyOoredoo is a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa, and Asia. We cover a population of more than half a billion people and serve over 68 million customers.In Kuwait, we employ approximately 1,000 talented individuals who drive Ooredoo to be the number one choice for...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.Key ResponsibilitiesTo manage inbound and outbound customer calls in a timely manner, ensuring that every interaction is positive and productive.Demonstrate exceptional communication skills to identify customers' needs...


  • Kuwait City, Al Asimah RTC1 Recruitment Services Full time

    **About the Company:**An esteemed restaurant group has an exciting opportunity for a DIRECTOR OF GUEST RELATIONS to lead their guest relations strategies and operations.Key Responsibilities:Develop and implement effective guest relations training and policies to ensure high standards of customer service.Collaborate with cross-functional teams to drive...


  • Kuwait City, Al Asimah Ooredoo Full time

    In this Client Engagement Director role, you will be responsible for driving client engagement and loyalty through exceptional customer experiences. You will work closely with cross-functional teams to develop and implement customer experience strategies, focusing on ease, simplicity, and uniqueness.The ideal candidate will have a strong background in...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Sales and Marketing Director for Electrical RetailThis company in Kuwait is seeking a Sales and Marketing Director for Electrical Retail:The successful candidate will be responsible for managing sales, marketing, and customer communication. Key qualifications include retail sales experience, customer service skills, and a bachelor's degree in engineering.Key...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    We are looking for an experienced Engineering Operations Director to join our team in Kuwait. The ideal candidate will have a proven track record of success in engineering operations management, with a strong focus on safety, quality, and customer satisfaction.About the RoleThe Engineering Operations Director will be responsible for leading our engineering...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About Our TeamWe are a dynamic and fast-paced organization, and we are seeking an experienced and results-driven Electronic Sales Director to join our team.Job DescriptionThe Electronic Sales Director will be responsible for driving sales growth and expanding our presence in the electronic market.Key ResponsibilitiesThe Electronic Sales Director will be...


  • Kuwait City, Al Asimah Nasco Group Full time

    Director of Technology InfrastructureNasco Group is seeking an experienced Director of Technology Infrastructure to lead our technology team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive technical strategy that supports the company's business objectives.You will manage a team of technical...

  • Executive Director

    2 days ago


    Kuwait City, Al Asimah V2X Inc Full time

    The Operations Director at V2X Inc plays a critical role in driving business growth and profitability through effective management and coordination of various services.This role involves working in support of LOGCAP activities, requiring a seasoned leader to develop operational plans, manage day-to-day operations, and lead a team of retail operations...

  • Operations Director

    4 days ago


    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job SummaryTiqmo Kuwait seeks an experienced Operations Director to oversee day-to-day operations. The ideal candidate will ensure efficient, effective operations aligned with strategic goals.Manage operations team, develop policies and procedures, and ensure compliance with regulatory requirements.Develop strategies to improve operational efficiency, reduce...


  • Kuwait City, Al Asimah Stc Group Full time

    Job Description - Director - Transport (2520220 U)Job Descriptionstc is actively recruiting for the role of Director Transport in the Technology sector. In this role, you will be tasked with the responsibility for Transport network architecture, design, and planning of mobile and fixed network as per Network roadmap. Roles and Responsibilities Your...