Customer Experience Lead

13 hours ago


Kuwait City, Al Asimah Alshaya Full time

As a seasoned professional in the coffee retail industry, you will play a crucial role in driving revenue growth and quality for existing Starbucks Food Service Accounts. With a strong focus on consultative support and exceptional customer service, you will work closely with account managers to ensure seamless operations and deliver results-driven solutions.

About the Role:

  • Promote and sell company products through direct customer contact, leveraging your expertise to increase sales and profitability.
  • Enhance account management operating efficiencies, reducing expenses and driving performance improvement.
  • Evaluate customer objectives and develop targeted solutions to boost add-on sales and profits.
  • Conduct regular spot checks at assigned accounts, ensuring adherence to quality standards.
  • Collaborate with Sales Managers to schedule training sessions, coaching team members to excel in their roles.
  • Stay up-to-date with industry trends, identifying areas of growth and opportunities for innovation.
  • Deliver customized solutions within specified accounts, adapting your approach to meet unique client needs.
  • Maintain high-quality relationships with clients, ensuring alignment with brand guidelines.


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