Customer Experience Transformation Specialist

4 hours ago


Kuwait City, Al Asimah Ooredoo Full time

At Ooredoo, we believe that our success is built upon the strengths of our people. As a key member of our team, you will play a vital role in driving our customer experience agenda and ensuring that our customers have a consistent and delightful experience across all touchpoints.

We are looking for an experienced professional to join our team as a Customer Experience Transformation Specialist. The successful candidate will be responsible for developing, aligning, and implementing our customer experience strategy and roadmap, ensuring that it is aligned with our business objectives.

The ideal candidate will have a strong understanding of customer-centricity and the ability to balance customer insights and commercial targets to drive improvements in customer experience through influence and persuasion. They will also have excellent communication skills, both verbal and written, and the ability to present complex ideas to executive and senior management levels.

In this role, you will work closely with cross-functional teams to implement active measurements for customer satisfaction and feedback on needs and desired improvements. You will also monitor competitor activities and their impact on customer experience.

If you are passionate about delivering exceptional customer experiences and have a track record of success in a similar role, we encourage you to apply for this exciting opportunity.



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