Director of Customer Experience

7 hours ago


Kuwait City, Al Asimah Internationalhospital Kw Full time
Job Description

As Director of Customer Experience, you'll be responsible for leading our hospitality operations and ensuring seamless execution of our service strategy. You'll manage staff, maintain facilities, and cultivate a service culture that prioritizes customer satisfaction.

This role requires strong leadership abilities, excellent communication skills, and a passion for delivering outstanding customer experiences. If you have a proven track record in hospitality management and are seeking a challenging opportunity, we encourage you to apply.

Key Responsibilities
  1. Develop and implement a comprehensive service strategy aligned with our company goals.
  2. Lead a team of hospitality professionals to deliver exceptional customer experiences.
  3. Monitor and improve staff performance, ensuring high standards of service delivery.
  4. Collaborate with cross-functional teams to optimize guest experience.
Requirements
  1. Bachelor's degree or higher in Hospitality Management.
  2. At least 5 years' experience directly related to the duties specified.
  3. Fluent English proficiency in both spoken and written forms.
  4. Strong leadership and communication skills.


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