Director of Customer Experience
2 hours ago
About the Job
The Head of Enterprise Support Service is a key position at Zain Bahrain. The role involves leading and managing the support service team, setting departmental goals and performance targets, and ensuring service excellence and high customer satisfaction.
The role requires strong leadership and management skills, as well as excellent communication and problem-solving skills.
Key responsibilities include:
- Leading and mentoring the support service team
- Setting departmental goals and performance targets
- Providing level 3 support to enterprise customers
- Collaborating with cross-functional teams
- Escalating critical issues to internal teams
Requirements
To be considered for this position, you should have:
- A Bachelor's Degree in Business, Technology or a related field
- +3 years experience in a managerial role
- Experience in client-facing roles or Account Management roles
Skills and Qualifications
The ideal candidate will have:
- Ability to lead and motivate stakeholders
- Familiarity with business theory and methodology
- Excellent written and verbal communication skills
- Solid understanding of the telecommunications industry
- Strong problem-solving skills and ability to identify and manage risks
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