Director of Customer Experience

2 hours ago


Kuwait City, Al Asimah Zain Bahrain Full time

About the Job

The Head of Enterprise Support Service is a key position at Zain Bahrain. The role involves leading and managing the support service team, setting departmental goals and performance targets, and ensuring service excellence and high customer satisfaction.

The role requires strong leadership and management skills, as well as excellent communication and problem-solving skills.

Key responsibilities include:

  • Leading and mentoring the support service team
  • Setting departmental goals and performance targets
  • Providing level 3 support to enterprise customers
  • Collaborating with cross-functional teams
  • Escalating critical issues to internal teams

Requirements

To be considered for this position, you should have:

  • A Bachelor's Degree in Business, Technology or a related field
  • +3 years experience in a managerial role
  • Experience in client-facing roles or Account Management roles

Skills and Qualifications

The ideal candidate will have:

  • Ability to lead and motivate stakeholders
  • Familiarity with business theory and methodology
  • Excellent written and verbal communication skills
  • Solid understanding of the telecommunications industry
  • Strong problem-solving skills and ability to identify and manage risks


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    As a Customer Experience Director, you will be responsible for leading the Customer Experience function at HealthCare Dynamics Gen. Trading Company W.L.L. This role requires a strong understanding of customer needs and preferences, as well as the ability to develop and execute strategies to drive customer satisfaction.ResponsibilitiesYour key...


  • Kuwait City, Al Asimah Internationalhospital Kw Full time

    Job DescriptionAs Director of Customer Experience, you'll be responsible for leading our hospitality operations and ensuring seamless execution of our service strategy. You'll manage staff, maintain facilities, and cultivate a service culture that prioritizes customer satisfaction.This role requires strong leadership abilities, excellent communication...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    The Customer Experience Lead - Brands role at HealthCare Dynamics Gen. Trading Company W.L.L focuses on delivering exceptional guest experiences by ensuring consistent brand representation across all customer-facing elements.Responsibilities include:Partnering with the Customer Experience Director to improve service standards and supervise the implementation...

  • Operations Director

    3 days ago


    Kuwait City, Al Asimah International Group Of Aamina Full time

    Job Title: Operations DirectorWe are seeking an experienced Operations Director to oversee the day-to-day operations of our supermarkets in Kuwait. As a key member of our management team, you will be responsible for developing and implementing strategies to optimize sales, improve customer satisfaction, and achieve business goals.The ideal candidate will...


  • Kuwait City, Al Asimah CHOCOMLET RESTAURANT LLC Full time

    Job TitleCHOCOMLET RESTAURANT LLC is seeking an experienced Customer Experience Manager to oversee the delivery of exceptional customer experiences across our restaurants.Key ResponsibilitiesCustomer Engagement: Develop and implement strategies to engage customers and drive loyalty.Service Standards: Establish and maintain high standards of customer service,...


  • Kuwait City, Al Asimah 20gramscoffee Full time

    Job Title: Retail Customer Service Representative20 Grams Coffee ExperienceOur ideal candidate will engage with customers to ensure memorable and personalized experiences. They will provide top-notch service, greet guests warmly, take orders efficiently, recommend products effectively, handle inquiries professionally, and maintain a welcoming...

  • Operations Director

    3 days ago


    Kuwait City, Al Asimah Internationalhospital Kw Full time

    **Job Summary**We are seeking a highly skilled Operations Director to oversee the day-to-day operations of our departments and ensure that our facilities are properly maintained. As a key member of our team, you will be responsible for incorporating innovative service culture to optimize the patient experience.The ideal candidate will have at least 5 years'...


  • Kuwait City, Al Asimah Hyatt Hotels Corporation Full time

    Role SummaryOur Customer Experience Ambassador will be the face of our hospitality services. This role requires strong communication and interpersonal skills to create a memorable experience for our guests.You will be required to prepare and serve drinks according to customers' preferences and expectations.


  • Kuwait City, Al Asimah RTC1 Recruitment Services Full time

    Service Excellence Champion: As a key member of our senior management team, the Director of Guest Relations will play a vital role in driving our service excellence agenda. This includes developing and implementing effective strategies to enhance guest satisfaction, loyalty, and retention. Key responsibilities include:Conducting regular audits and...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Company OverviewWe are HealthCare Dynamics Gen. Trading Company W.L.L, a leading food delivery company that operates in 13 countries with over 50,000 riders delivering orders from 50,000 restaurants in over 200 cities worldwide.Our mission is to provide people with limitless access to different cuisines and restaurants, turning cooking from a chore to a...


  • Kuwait City, Al Asimah DELIVEROO Full time

    Company OverviewDeliveroo is a leading food delivery company that aims to revolutionize the way people think about food. With a vision to make great food accessible to everyone, we are transforming the food industry and providing consumers with limitless access to different cuisines and restaurants.Job DescriptionWe are seeking an experienced Campaign...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Are you a customer-centric individual with excellent communication skills? Do you have experience in handling customer inquiries and resolving issues efficiently? If so, we invite you to apply for the position of Online Customer Experience Manager. In this role, you will be responsible for delivering high-quality support experiences to our customers and...


  • Kuwait City, Al Asimah Biancanera Fashion Group Full time

    Fashion Retail Job:We are seeking a sales associate to join our team at Biancanera Fashion Group. As a sales professional, you will play a key role in promoting our products and building strong customer relationships.Key Responsibilities:Maintain store presentation standards, including merchandising, stocking, and maintaining a clean environment.Process...


  • Kuwait City, Al Asimah Independent Association Of Prep Schools Full time

    OverviewThe English School is a thriving educational institution in the Middle East seeking a highly skilled and dedicated Director of Music Education to lead our music program.


  • Kuwait City, Al Asimah DELIVEROO Full time

    Role OverviewThe CRM Specialist will play a critical role in delivering high-quality customer experiences through targeted marketing campaigns. Key responsibilities include:Developing and executing campaign strategies that drive customer engagement and retention.Collaborating with internal teams to ensure campaign alignment with business objectives.Analyzing...


  • Kuwait City, Al Asimah Gruppe Louis Vuitton Full time

    Gruppe Louis Vuitton seeks a world-class Client Advisor to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Build and maintain strong relationships with clients to understand their needs and preferences.Provide personalized advice and...


  • Kuwait City, Al Asimah Internationalhospital Kw Full time

    Key ResponsibilitiesEnsure alignment between staff hospitality practices and quality procedures to maintain high guest satisfaction levels.Coordinate hospitality departments and optimize guest/patient experience, addressing customer concerns in a timely manner.Develop and implement work schedules and delegate tasks as necessary to ensure effective service...


  • Kuwait City, Al Asimah Hyatt Full time

    We are seeking a highly skilled and motivated individual to join our team as a Hostess/Waitress.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for providing excellent service to our guests.Key ResponsibilitiesServe food and beverages to guests in a timely and courteous manner.Ensure that all...


  • Kuwait City, Al Asimah Chalhoub Group Full time

    BenefitsWe offer competitive benefits, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. We recognize the value you bring and strive to provide enriching experiences, learning opportunities, and exposure to different assignments within your role or through internal mobility.At...


  • Kuwait City, Al Asimah THE PRINT NATION Full time

    We are looking for a seasoned professional to lead our e-commerce operations. As an Ecommerce Project Director at THE PRINT NATION, you will be responsible for driving online sales growth and enhancing the customer experience.About UsTHE PRINT NATION is a dynamic company that offers a competitive salary and benefits package. We prioritize career growth and...