Customer Experience Manager
12 hours ago
Job Overview
HealthCare Dynamics Gen. Trading Company W.L.L is a well-known restaurant group with unique concepts across the Middle East.
We are seeking a highly skilled Customer Experience Manager to join our team and develop innovative strategies to enhance customer retention, engagement, and acquisition across diverse restaurant concepts.
The ideal candidate will have a deep understanding of customer behavior and preferences, as well as experience in designing and managing loyalty programs tailored to different dining audiences.
- Develop and execute comprehensive CRM strategies to drive business growth and customer satisfaction.
- Design and manage loyalty programs that align with operational goals and ensure seamless integration across all platforms.
- Utilize customer data and insights to create personalized marketing campaigns and monitor program performance.
- Collaborate with cross-functional teams to deliver exceptional customer experiences and measurable business results.
Qualifications
To be successful in this role, you will need:
- At least 3 years of experience in a similar role within the restaurant sector.
- A Bachelor's degree in Marketing, Business Administration, or a related field.
- Technical proficiency in CRM software, loyalty platforms, and data analysis tools.
- Ability to work collaboratively and think strategically.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to make a real impact on customer experiences and business growth.
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