Customer Experience Manager

12 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Overview

HealthCare Dynamics Gen. Trading Company W.L.L is a well-known restaurant group with unique concepts across the Middle East.

We are seeking a highly skilled Customer Experience Manager to join our team and develop innovative strategies to enhance customer retention, engagement, and acquisition across diverse restaurant concepts.

The ideal candidate will have a deep understanding of customer behavior and preferences, as well as experience in designing and managing loyalty programs tailored to different dining audiences.

  • Develop and execute comprehensive CRM strategies to drive business growth and customer satisfaction.
  • Design and manage loyalty programs that align with operational goals and ensure seamless integration across all platforms.
  • Utilize customer data and insights to create personalized marketing campaigns and monitor program performance.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences and measurable business results.

Qualifications

To be successful in this role, you will need:

  • At least 3 years of experience in a similar role within the restaurant sector.
  • A Bachelor's degree in Marketing, Business Administration, or a related field.
  • Technical proficiency in CRM software, loyalty platforms, and data analysis tools.
  • Ability to work collaboratively and think strategically.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real impact on customer experiences and business growth.


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