Business Solutions Consultant

2 days ago


Kuwait City, Al Asimah IDS Fintech Full time
Job Description

We are seeking a highly skilled Technical Delivery Specialist to join our team at IDS Fintech. In this role, you will be responsible for delivering high-quality solutions to our clients, ensuring timely project delivery and successful implementations.

Key Responsibilities:
  • Implement applications and configure systems at client sites and our company platform.
  • Provide technical support, data support, and application support to clients.
  • Migrate legacy data from existing systems and validate and reconcile it with old systems after migration.
  • Implement integrations with different ERP systems and trading systems.
  • Design and deliver training programs in Arabic and English for customers, including materials coordination with management.
  • Follow up with clients after training to ensure optimal results.
  • Communicate frequently with clients, sometimes during days off, to address their concerns and provide solutions.
  • Solve problems and find workaround solutions on the spot.
  • Respond to tickets and elaborate responses using screenshots, diagrams, and scenarios.
  • Support the QA department in creating scenarios when technical skills are needed.
  • Contribute to product documentation, including release notes, and provide analysis when required.
  • Handle direct contact with clients after sales, receive customer complaints calls, and visit clients to solve problems if necessary.
  • Write reports concerning problems and their solutions or report bugs to development.
  • Modify applications' reports upon request.
  • Create project plans for each client detailing tasks for timely installation of customized software systems.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.
  • 4 years of experience in ERP and/or financial sector and related fields.
  • Equivalent job position and project management experience.
  • Proficiency in Web server, Network basics, Windows server, SQL Server, and Crystal Reports.


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