Customer Experience Manager

5 days ago


Kuwait City, Al Asimah Landmark Group Full time

Landmark Group is seeking a highly skilled Customer Experience Manager to oversee the day-to-day operations of our Shukran loyalty program within a given territory. As a key member of our marketing team, you will be responsible for executing all marketing and operational aspects of the loyalty program.

Job Description

Key Responsibilities:

  • Oversee the day-to-day operations of the loyalty program within the territory
  • Ensure timely and accurate execution of program campaigns
  • Communicate with key stakeholders to develop and implement campaigns
  • Brief creative and operational teams to develop appropriate artwork and campaign setup
  • Manage territory loyalty initiatives
  • Manage Platinum and top tier customers and queries

Data Analysis:

  • Analyze loyalty program data to monitor performance metrics and customer engagement for territory
  • Provide insights and recommendations for loyalty activities within territory
  • Track and report on key performance indicators (KPIs)

Customer Engagement:

  • Develop strategies to increase customer participation and engagement
  • Implement targeted campaigns to boost loyalty program membership and activity
  • Drive deeper Platinum engagement with Shukran

Reporting:

  • Prepare regular reports on loyalty program territory performance
  • Highlight key metrics and insights for senior management

Compliance:

  • Ensure all loyalty program activities comply with relevant regulations of the territory and company policies

Qualifications:

  • Diploma in Marketing, Business Administration, or a related field
  • 2-4 years of experience in loyalty program management, marketing operations, or a related field
  • Loyalty marketing and programme coordination
  • Stakeholder management
  • Customer service expert
  • Customer experience specialist
  • Excellent verbal and written communication skills
  • Effective collaboration with cross-functional teams

We estimate the salary for this role to be around $60,000 - $80,000 per annum, depending on experience and qualifications. If you are passionate about enhancing customer experience and driving customer loyalty, we encourage you to apply for this exciting opportunity.



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