Customer Experience Manager
5 days ago
Landmark Group is seeking a highly skilled Customer Experience Manager to oversee the day-to-day operations of our Shukran loyalty program within a given territory. As a key member of our marketing team, you will be responsible for executing all marketing and operational aspects of the loyalty program.
Job DescriptionKey Responsibilities:
- Oversee the day-to-day operations of the loyalty program within the territory
- Ensure timely and accurate execution of program campaigns
- Communicate with key stakeholders to develop and implement campaigns
- Brief creative and operational teams to develop appropriate artwork and campaign setup
- Manage territory loyalty initiatives
- Manage Platinum and top tier customers and queries
Data Analysis:
- Analyze loyalty program data to monitor performance metrics and customer engagement for territory
- Provide insights and recommendations for loyalty activities within territory
- Track and report on key performance indicators (KPIs)
Customer Engagement:
- Develop strategies to increase customer participation and engagement
- Implement targeted campaigns to boost loyalty program membership and activity
- Drive deeper Platinum engagement with Shukran
Reporting:
- Prepare regular reports on loyalty program territory performance
- Highlight key metrics and insights for senior management
Compliance:
- Ensure all loyalty program activities comply with relevant regulations of the territory and company policies
Qualifications:
- Diploma in Marketing, Business Administration, or a related field
- 2-4 years of experience in loyalty program management, marketing operations, or a related field
- Loyalty marketing and programme coordination
- Stakeholder management
- Customer service expert
- Customer experience specialist
- Excellent verbal and written communication skills
- Effective collaboration with cross-functional teams
We estimate the salary for this role to be around $60,000 - $80,000 per annum, depending on experience and qualifications. If you are passionate about enhancing customer experience and driving customer loyalty, we encourage you to apply for this exciting opportunity.
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