Customer Experience Ambassador

2 weeks ago


Kuwait City, Al Asimah Alghanim Industries Full time
Key Responsibilities:

• Greet and welcome clients to the lounge area, ensuring a positive first impression.
• Collect and register client data, including name, mobile number, email address, and vehicle of interest, for reporting purposes.
• Direct clients to the appropriate sales consultant based on rotation order, prioritizing a seamless customer experience.

Additional Responsibilities:

• Maintain the showroom's cleanliness and tidiness, including the lounge area, car display, specification stands, and merchandise items.
• In the BDC role, follow up on non-attended appointments, reschedule, and reassign to the suitable sales consultant as needed.
• Prepare and share daily showroom reports to ensure transparency and accountability.

Requirements:

• Fluency in both Arabic and English, with excellent verbal and written communication skills.
• Self-motivated, dedicated, and able to handle demanding customers with a pleasant personality and professional demeanor.
• Prioritize customer satisfaction, being a team player and punctual with a willingness to work flexible shifts based on business demands.
• College graduate or high school diploma with a good command of English, and proficiency in using computer applications like Word, Excel, and the internet.

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