Client Experience Strategist

2 weeks ago


Kuwait City, Al Asimah LxbfYeaa Full time

Job Summary:

We are seeking a highly skilled Client Experience Strategist to join our team at LxbfYeaa. As a Client Experience Strategist, you will be responsible for monitoring and analyzing customer service metrics to identify areas for improvement and optimize team efficiency.

Key Responsibilities:

  • Act as the point of escalation for complex customer inquiries, collaborating with the team to resolve issues promptly.
  • Analyze metrics, monitor performance, and implement optimization strategies to improve customer experience.
  • Work closely with sales and product development teams to address customer issues and provide input for product or service enhancements.

Requirements:

  • Candidate must have a strong customer-centric mindset, with excellent verbal and written communication skills for effective customer interaction and problem resolution.
  • Must possess strong analytical thinking and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive estimated salary of $85,000 per year, based on industry standards and location.
  • A dynamic and collaborative work environment with opportunities for growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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