Customer Experience Manager
3 weeks ago
About Us: LxbfYeaa is a leading company in the industry, and we are seeking a highly skilled Customer Experience Manager to join our team.
Job Summary: We are looking for a Customer Experience Manager to lead our CRM and customer service efforts. The ideal candidate will have a strong background in customer experience, CRM, and sales, with a proven track record of driving business growth and improving customer satisfaction.
Key Responsibilities:
- Develop and implement a customer experience strategy that aligns with the company's goals and objectives.
- Lead the CRM team to improve customer engagement, retention, and satisfaction.
- Work closely with sales and marketing teams to develop and implement sales strategies that meet customer needs.
- Collaborate with the customer service team to ensure excellent customer service and resolve customer complaints efficiently.
- Analyze customer data and metrics to identify areas for improvement and develop strategies to enhance customer experience.
- Develop and maintain relationships with key customers and stakeholders to ensure customer satisfaction and loyalty.
Requirements:
- Masters degree in Marketing, Business, or Communications.
- Minimum 10 years of professional experience in customer experience, CRM, and sales.
- Excellent verbal and written skills in English and Arabic.
About the Company: LxbfYeaa is a leading company in the industry, dedicated to providing exceptional customer experience and driving business growth. We are committed to hiring the best talent and providing opportunities for growth and development. Join us and be part of a dynamic team that is passionate about customer experience and making a difference in the industry.
-
Customer Experience Manager
3 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeAt LxbfYeaa, we are seeking a skilled Customer Experience Manager to oversee the customer service team and drive continuous improvement.Key responsibilities include monitoring and analyzing customer service metrics, identifying areas for improvement, and implementing strategies to optimize efficiency and effectiveness.The ideal candidate will have strong...
-
Customer Experience Manager
4 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeJob SummaryLxbfYeaa is seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer service team, you will be responsible for monitoring and analyzing customer service metrics to identify areas for improvement and implementing strategies to optimize the efficiency and effectiveness of the customer service team.Key...
-
Senior Customer Experience Manager
3 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full time**Job Title:** Senior Customer Experience ManagerJob Summary: We are seeking a highly skilled Senior Customer Experience Manager to lead our customer-centric initiatives and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement a customer experience strategy that aligns with business objectivesLead...
-
Customer Experience Manager
20 hours ago
Kuwait City, Al Asimah Landmark Group Full timeLandmark Group is seeking a highly skilled Customer Experience Manager to oversee the day-to-day operations of our Shukran loyalty program within a given territory. As a key member of our marketing team, you will be responsible for executing all marketing and operational aspects of the loyalty program.Job DescriptionKey Responsibilities:Oversee the...
-
Customer Experience Manager
4 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeJob Summary:We are seeking a highly skilled Customer Experience Manager to join our team at LxbfYeaa. As a key member of our organization, you will be responsible for creating a customer-centric culture by working closely with sales and aftersales teams to track, analyze, and improve NPS, CSI, and business processes through periodic action plans based on...
-
Customer Experience Lead
4 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeKey Responsibilities:As a Customer Experience Lead at LxbfYeaa, you will be responsible for monitoring and analyzing customer service metrics to identify areas for improvement. You will work closely with the team to resolve complex customer inquiries and maintain a high level of professionalism. Your key responsibilities will include analyzing customer...
-
Customer Experience Manager
1 week ago
Kuwait City, Al Asimah LxbfYeaa Full timeKey Responsibilities:Analyze digital and CRM metrics to drive strategic decisions and continuous improvement.Work with Sales, Marketing, Service, and Operations to develop and maintain a customer-focused attitude.Preferred degree in Marketing, Business, or Communications.Minimum 10 years of professional experience in a related activity with a reputed...
-
Customer Experience Associate
2 weeks ago
Kuwait City, Al Asimah Alghanim Industries Full timeAt Alghanim Industries, we are seeking a highly motivated Candidate Experience Associate to join our team. As a Candidate Experience Associate, you will play a vital role in ensuring a seamless and enjoyable experience for our customers.Key Responsibilities:Welcome and usher customers to the lounge area, pre-qualify them, and collect necessary dataDirect...
-
Customer Experience Manager
4 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeJob Title: Customer Experience Manager - CRM & CX SpecialistJob Summary: We are seeking a highly skilled Customer Experience Manager to join our team at LxbfYeaa. As a key member of our organization, you will be responsible for developing and implementing a customer-centric strategy that drives business growth and improves customer satisfaction.Key...
-
Customer Experience Specialist
2 weeks ago
Kuwait City, Al Asimah SupportFinity™ Full timeClient Advisor Job DescriptionKey Responsibilities:The Client Advisor plays a vital role in delivering exceptional customer experiences and driving sales in our luxury retail environment. Key responsibilities include:Building strong relationships with new and existing clients to provide personalized service and guidance on our premium products.Meeting and...
-
Customer Experience Ambassador
2 weeks ago
Kuwait City, Al Asimah Alghanim Industries Full timeKey Responsibilities:• Greet and welcome clients to the lounge area, ensuring a positive first impression.• Collect and register client data, including name, mobile number, email address, and vehicle of interest, for reporting purposes.• Direct clients to the appropriate sales consultant based on rotation order, prioritizing a seamless customer...
-
Customer Experience Manager
4 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeJob Title: Customer Experience Manager - CRM & CX - Alghanim IndustriesJob Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Alghanim Industries. The successful candidate will be responsible for creating a customer-centric organization by working with sales and aftersales teams to track, analyze, and improve NPS, CSI,...
-
Service Ambassador for Customer Experience
3 days ago
Kuwait City, Al Asimah Alghanim Industries Full timeJob OverviewWe are seeking a Service Ambassador for Customer Experience to join our team at Alghanim Industries. This role is responsible for providing exceptional customer service, ensuring seamless showroom experiences, and maintaining a clean and organized environment.Key Responsibilities:Welcome customers and direct them to the lounge area, creating a...
-
Customer Experience Manager
2 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeAs a seasoned professional in CRM and customer experience, you will lead the charge in creating a customer-centric organization at LxbfYeaa. Your expertise will be instrumental in developing and implementing strategies that drive sales and customer satisfaction.Critical Responsibilities:- Develop and execute CRM strategies aligned with organizational...
-
Project Manager
3 weeks ago
Kuwait City, Al Asimah LxbfYeaa Full timeJob Title: Project Manager - Industry ExperienceAbout the Role:We are seeking an experienced Project Manager to join our team at LxbfYeaa. As a Project Manager, you will be responsible for promoting the company's growth by developing a solid project partnership pipeline and ensuring the successful, timely, and budget-conforming execution of contracts.Key...
-
Customer Relationship Manager
4 weeks ago
Kuwait City, Al Asimah Great Place To Work® Middle East Full timeCustomer Relationship ManagerAt Great Place to Work Middle East, we are seeking a highly motivated and results-driven Customer Relationship Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth by promoting and selling our range of services to government and private sector customers.Key...
-
Key Performance Manager for Customer Success
1 week ago
Kuwait City, Al Asimah LxbfYeaa Full timeAbout LxbfYeaa:LxbfYeaa is a dynamic organization that values customer satisfaction above all else.Job Summary:We are seeking a highly skilled Key Performance Manager for Customer Success to join our team.Estimated Salary:$83,000 - $103,000 per yearJob Description:The Key Performance Manager for Customer Success will be responsible for monitoring and...
-
Client Experience Strategist
6 days ago
Kuwait City, Al Asimah LxbfYeaa Full timeJob Summary:We are seeking a highly skilled Client Experience Strategist to join our team at LxbfYeaa. As a Client Experience Strategist, you will be responsible for monitoring and analyzing customer service metrics to identify areas for improvement and optimize team efficiency.Key Responsibilities:Act as the point of escalation for complex customer...
-
Customer Service Representative
4 weeks ago
Kuwait City, Al Asimah Alghanim Industries Full timeJob SummaryAs a Call Centre Agent at Alghanim Industries, you will be responsible for delivering exceptional customer experiences through timely and effective responses to customer inquiries. Your primary goal will be to provide accurate information, address customer concerns, and ensure high customer satisfaction.Key Responsibilities Comply with staffing...
-
Customer Service Professional
3 weeks ago
Kuwait City, Al Asimah Al Ahli Bank of Kuwait Full timeThe Customer Service Representative role at Al Ahli Bank of Kuwait is a pivotal position that requires delivering high-quality service to customers through the provision of banking services.Key Responsibilities:Customer Enquiries: Respond to customer inquiries and provide customer service and supportSales Opportunities: Identify sales opportunities and pass...