Customer Relationship Manager

3 weeks ago

Kuwait City, Al Asimah Great Place To Work® Middle East Full time
Customer Relationship Manager

At Great Place to Work Middle East, we are seeking a highly motivated and results-driven Customer Relationship Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth by promoting and selling our range of services to government and private sector customers.

Key Responsibilities:
  • Actively promote and sell Great Place to Work services to individual organizations and corporate customers in both government and private sectors.
  • Identify and pursue sales opportunities through prospecting, networking, and lead generation activities to expand the customer base.
  • Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions that foster a great workplace culture.
  • Conduct sales presentations and demonstrations to showcase the features and benefits of Great Place to Work's offerings, emphasizing how they can enhance workplace culture and employee engagement.
  • Negotiate with customers to close sales and achieve revenue targets.
  • Collaborate with the marketing team to develop collaterals, promotional materials, and campaigns that support sales efforts and promote the value of our services.
  • Provide timely and accurate sales reports, forecasts, and updates in the CRM to inform management, track progress, and support strategic decisions.
  • Stay updated on industry trends, competitor activities, and market developments to identify opportunities for growth and innovation in workplace culture.
  • Represent Great Place to Work at industry events, trade shows, and networking functions to enhance brand visibility and expand the customer base.
Qualifications and Experience:
  • Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field.
  • Minimum of 0-3 years of sales experience, preferably in the B2B and corporate sector, with a focus on promoting services that enhance workplace culture.
  • Proven track record of achieving and exceeding sales targets in a competitive environment.
  • Excellent communication and presentation skills, with the ability to articulate value propositions effectively to diverse audiences.
  • Strong negotiation and closing skills, with the ability to build rapport and influence decision-makers.
  • Self-motivated and results-driven, with a proactive approach to problem-solving and decision-making.
  • Ability to work independently as well as part of a collaborative team.
  • Proficiency in Microsoft Office Suite and CRM software(s).
  • Knowledge of workplace culture trends in Kuwait and familiarity with the government and private sectors is an advantage.
  • Fluency in Arabic and English is required.

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