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Customer Experience Manager

1 month ago

Kuwait City, Al Asimah LxbfYeaa Full time

At LxbfYeaa, we are seeking a skilled Customer Experience Manager to oversee the customer service team and drive continuous improvement.

Key responsibilities include monitoring and analyzing customer service metrics, identifying areas for improvement, and implementing strategies to optimize efficiency and effectiveness.

The ideal candidate will have strong problem-solving skills, analytical thinking, and excellent communication skills to effectively resolve customer issues and maintain a high level of professionalism.

Collaboration with sales and product development teams is essential to address customer issues and provide input for product or service enhancements.

A customer-centric mindset is crucial for success in this role, with a focus on understanding and meeting customer needs, anticipating requirements, and implementing strategies to exceed customer expectations.

Key skills include:

  • Strong problem-solving skills and analytical thinking
  • Excellent verbal and written communication skills
  • Customer-centric mindset and ability to anticipate customer needs
  • Ability to collaborate with cross-functional teams