Customer Service Professional

3 weeks ago


Kuwait City, Al Asimah Al Ahli Bank of Kuwait Full time

The Customer Service Representative role at Al Ahli Bank of Kuwait is a pivotal position that requires delivering high-quality service to customers through the provision of banking services.

Key Responsibilities:

  • Customer Enquiries: Respond to customer inquiries and provide customer service and support
  • Sales Opportunities: Identify sales opportunities and pass them to the correct branch colleague
  • Cash Transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
  • Reconciliations: Perform end-of-day reconciliations accurately and on time
  • Customer Accounts: Receive returned cheques, new ATM cards, etc. make required entries and advise customers
  • Customer Administration: Send, receive and file telex confirmations and ensure transfers are properly processed
  • Customer Records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
  • Other: Perform any additional duties assigned by the Manager

Job Success Factors:

  • High-quality customer service
  • Requests/applications accurately processed
  • Returned cheques, new ATM cards, etc. handled without delay
  • Money transfers accurately processed
  • Successful identification of sales opportunities and transfer to a colleague
  • Accurate records of transactions, etc.
  • Compliance with operational procedures and instructions, risk policies

Requirements:

  • Diploma degree or equivalent certification/experience in Business Administration and Management
  • Experience gained as part of the ABK training programme
  • Experience of operational processes and procedures
  • Handling customer issues and providing customer service

Skills:

  • Knowledge of products & services
  • Understanding of customer needs
  • High customer service level
  • Strong communication and interpersonal skills

Stakeholders:

  • Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments
  • External Stakeholders: ABK Customers


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