Customer Service Operations Lead

2 weeks ago


Kuwait City, Al Asimah LxbfYeaa Full time
Key Responsibilities:

As a Customer Experience Manager at LxbfYeaa, you will be responsible for monitoring and analyzing customer service metrics to identify areas for improvement. You will work closely with the team to resolve complex customer inquiries and maintain a high level of professionalism. Your key responsibilities include collaborating with sales and product development teams to address customer issues and provide input for product or service enhancements.

About Our Ideal Candidate:

We are looking for a customer-centric individual with strong problem-solving skills and analytical thinking. You should be able to effectively communicate with customers and resolve issues promptly. A successful Customer Experience Manager at LxbfYeaa prioritizes a customer-centric approach, anticipating needs and ensuring a positive customer experience.

Requirements:

* A focus on understanding and meeting customer needs is essential.
* Strong problem-solving skills and analytical thinking are required.
* Excellent verbal and written communication skills are a must for effective customer interaction and problem resolution.

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