E-commerce Experience Manager
6 hours ago
We're Deliveroo, a leading food delivery company that's passionate about providing an exceptional customer experience. Our platform connects customers with their favorite restaurants, making it easy to get great food delivered to their doorstep.
As an E-COMMERCE EXPERIENCE MANAGER, you'll be responsible for developing and implementing strategies that enhance customer experience and drive loyalty. You'll work closely with our marketing teams to understand customer needs and preferences, and to create personalized experiences that meet those needs.
Your primary focus will be on analyzing customer data to identify trends and opportunities for improvement, and using that insight to develop targeted campaigns that drive results.
You'll also collaborate with our cross-functional teams to develop and implement marketing initiatives that align with our business goals.
The ideal candidate will have a strong analytical mindset, excellent communication and project management skills, and a passion for e-commerce and customer experience.
About the Role
- Develop and implement strategies that enhance customer experience and drive loyalty.
- Analyze customer data to identify trends and opportunities for improvement.
- Develop and implement targeted campaigns that leverage data and technology.
- Collaborate with cross-functional teams to develop and implement marketing initiatives.
- Conduct post-campaign reporting and analysis to inform future strategies.
Requirements
- Bachelor's degree in Marketing or related field.
- Minimum 1 year experience in digital marketing, preferably in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and project management skills.
- Proficiency in data visualization tools (Looker experience preferred).
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