Head of Omni Channel Experience Director

4 days ago


Kuwait City, Al Asimah ABYAT Full time
About ABYAT
ABYAT is a pioneering organization at the forefront of innovative retail solutions. Our commitment to delivering exceptional customer experiences has led us to seek a seasoned leader to spearhead our omni-channel operations.

Job Description
The Head of Omni Channel Experience will be responsible for leading and managing the seamless integration of all sales channels, ensuring a cohesive and engaging experience for customers across online, in-store, mobile, and social media platforms. This role involves developing and executing strategic plans to drive revenue growth, enhance customer satisfaction, and optimize operational efficiency.

Key Responsibilities:
Strategic Leadership: Develop and implement an omni-channel strategy aligned with the company's overall business goals, identifying market trends and opportunities to innovate and stay ahead of competitors.
Operational Management: Oversee the daily operations of the omni business unit, ensuring seamless integration of all channels and collaborating with cross-functional teams to enhance the omni-channel experience.
Customer Experience: Advocate for a customer-centric approach, utilizing customer insights and feedback to continuously improve the omni-channel offering and implementing strategies to enhance customer engagement, loyalty, and satisfaction.

Qualifications:
• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field; MBA preferred.
• Extensive experience in a senior leadership role within a retail, e-commerce, or omni-channel environment.
• Deep understanding of omni-channel retailing, customer behavior, and market dynamics.
• Proven ability to develop and execute strategic plans that drive business growth and profitability.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to interpret complex data and make informed decisions.

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