Customer Service Representative
4 weeks ago
Job Summary: We are seeking a skilled Customer Service Representative to join our Doroob team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Handle Customer Inquiries: Respond to customer inquiries in a timely and professional manner, ensuring that all customer concerns are addressed and resolved.
- Provide Product Information: Provide accurate and up-to-date product information to customers, including features, benefits, and pricing.
- Resolve Customer Complaints: Work with customers to resolve complaints in a fair and timely manner, ensuring that all customer concerns are addressed and resolved.
- Maintain Customer Relationships: Build and maintain strong relationships with customers, ensuring that they feel valued and supported throughout their interaction with our company.
- Meet Performance Metrics: Meet or exceed performance metrics, including customer satisfaction, first call resolution, and average handle time.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
- Customer Service Experience: Possess a minimum of 1 year of customer service experience, preferably in a call center or retail environment.
- Technical Skills: Possess basic technical skills, including proficiency in CRM software and Microsoft Office.
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