Customer Service Representative
4 days ago
As a Call Centre Agent at Alghanim Industries, you will be responsible for delivering exceptional customer experiences through timely and effective responses to customer inquiries. Your primary goal will be to provide accurate information, address customer concerns, and ensure high customer satisfaction.
Key Responsibilities
Comply with staffing schedules and break allowances to ensure seamless service delivery.
Provide customers with accurate and up-to-date information at all times, utilizing your excellent communication skills to address their queries and concerns.
Utilize a friendly tone to create a positive experience for customers, minimizing wait/hold times and ensuring their needs are met efficiently.
Create complaint tickets correctly, adhering to company policies and procedures to ensure prompt resolution of customer issues.
Update the database with the most recent customer information to maintain accurate records and enhance customer service.
Handle stressed, angry, and confused customers in a professional and empathetic manner, escalating cases that require intervention by Shift in Charge or Call Centre Manager as necessary.
Candidate Requirements
Prior experience in a customer service role, with a proven track record of delivering exceptional customer experiences.
Excellent communication skills, with the ability to communicate effectively in Arabic and English.
Good computer skills, with proficiency in using relevant software and systems to manage customer interactions and data.
Bachelor's Degree in a relevant field.
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