Customer Experience Manager

1 week ago


Kuwait City, Al Asimah LxbfYeaa Full time

Job Summary

LxbfYeaa is seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer service team, you will be responsible for monitoring and analyzing customer service metrics to identify areas for improvement and implementing strategies to optimize the efficiency and effectiveness of the customer service team.

Key Responsibilities

  • Collaborate with sales and product development teams to address customer issues and provide input for product or service enhancements.
  • Analyze customer service metrics and monitor performance to identify areas for improvement.
  • Implement strategies to optimize the efficiency and effectiveness of the customer service team.
  • Act as the point of escalation for complex customer inquiries and work closely with the team to resolve issues promptly.
  • Maintain a high level of professionalism and ensure a positive customer experience.

Requirements

  • A customer-centric mindset with a focus on understanding and meeting customer needs.
  • Strong problem-solving skills and analytical thinking.
  • Outstanding verbal and written communication skills.
  • Ability to prioritize a customer-centric approach and anticipate customer requirements.


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