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Customer Experience Manager

1 month ago

Kuwait City, Al Asimah LxbfYeaa Full time
Job Title: Customer Experience Manager - CRM & CX Specialist

Job Summary: We are seeking a highly skilled Customer Experience Manager to join our team at LxbfYeaa. As a key member of our organization, you will be responsible for developing and implementing a customer-centric strategy that drives business growth and improves customer satisfaction.

Key Responsibilities:

* Develop and implement a customer experience strategy that aligns with our organizational objectives
* Analyze digital and CRM metrics to drive strategic decisions and continuous improvement
* Work with Sales, Marketing, Service, and Operations to develop and maintain a customer-focused attitude toward activities
* Create a customer journey map of all relevant touchpoints and identify methods of efficiency

Requirements:

* Preferred degree in Marketing, Business, or Communications
* Minimum 10 years of professional experience in related activity with a reputed brand/company
* Excellent verbal and written skills in English and Arabic

About Us: LxbfYeaa is a leading company in the industry, and we are committed to providing our customers with the best possible experience. If you are a motivated and results-driven individual who is passionate about customer experience, we encourage you to apply for this exciting opportunity.