Automation Data Processing Equipment Technician
1 week ago
This role represents an exciting opportunity to join Vectrus as an Automation Data Processing Equipment (ADPE) Technician. The successful candidate will be responsible for providing technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment. The ideal candidate will have excellent oral and written communications skills, the ability to provide technical software, hardware, and network problem resolution, and make independent decisions by performing question/problem diagnosis in a Help Desk environment.
Key Responsibilities
• Provide technical software, hardware, and network problem resolution to all computer users.
• Perform question/problem diagnosis and guide users through step-by-step solutions in a service center environment.
• Escalate complex technical issues using the Remedy ticket submission system.
• Recognize, research, isolate, and resolve first-level information systems problems and coordinate referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up.
• Maintain, operate, and upgrade all ADPE, including servers, PC systems, laptops, printers, DSN phones, and small peripheral items.
Requirements
• Five or more years of related experience.
• Demonstrated strong Help Desk support operations experience.
• Strong customer service experience.
• Demonstrated experience handling technical and sensitive situations.
• Ability to communicate technical information in English, both written and verbal.
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