ADPE Technician

3 weeks ago

Kuwait City, Al Asimah Vectrus Full time
About the Job:

As an ADPE Technician with Vectrus, you will play a critical role in supporting the company's Information Systems (IS) operations in Kuwait. The IS team is responsible for providing technical software, hardware, and network problem resolution to all computer users in a service center environment.

Key Responsibilities:

• Perform question/problem diagnosis and guide users through step-by-step solutions.
• Clearly communicate technical solutions in a user-friendly professional manner.
• Escalate complex technical issues using the Remedy ticket submission system.
• Recognize, research, isolate, and resolve first-level information systems problems.
• Coordinate referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up.
• Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), including servers, PC systems, laptops, printers, DSN phones, and small peripheral items.

Requirements:

• U.S. Citizenship.
• Secret Clearance.
• Valid driver's license and host nation driver's license.
• CompTIA Security+ and A+, Microsoft 365 Certified Modern Desktop Administrator or Server+ certification.
• Baseline & Computing Environment certification prior to hire.
• Five or more years of related experience.
• Demonstrated strong Help Desk support operations experience.
• Excellent oral and written communication skills.

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