Receptionist (Multilingual Support)

Job Summary:

American International University is seeking a highly skilled and detail-oriented Receptionist to join its team. As a key member of the university's front desk, you will be responsible for providing exceptional customer service to students, employees, and visitors.

Key Responsibilities:

• Provide accurate information and referrals to field questions from the public regarding university operations, departments, and programs.
• Operate a complex digital telephone system to relay incoming and intra-system telephone calls.
• Greet visitors and direct them to the appropriate personnel or department.
• Maintain various voice messages associated with events, holidays, and university closings.
• Update and maintain the university directory and other resources to ensure accurate dispensing of information.
• Receive mail and packages on behalf of the institution; open, sort, and route mail to the appropriate personnel or department.
• Answer routine questions about telephone and voice mailbox operation; report communication/computer problems to supervisor.
• Work closely with Facilities and Security as needed by contacting them during an emergency or non-emergency situation.
• Answer questions and provide training for new operators, on-call support, or student-workers.
• Maintain reception office spaces ensuring areas stocked with materials and appropriate information.
• Evening and weekend duties as required.

Requirements:

• Bachelor's / High School diploma required.
• Language: English and Arabic bilingual.
• Experience in clerical administrative and/or receptionist role.
• Six months of console experience in a busy, customer service-oriented position or evidence of training.

About American International University:

American International University is a leading institution of higher education, committed to providing students with a world-class education. We are dedicated to fostering a culture of excellence, innovation, and community engagement. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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