Rider Team Lead

3 weeks ago


Kuwait City, Al Asimah Talabat Full time

**About Talabat**

Talabat is the region's leading local tech organization, delivering for millions of people across MENA for 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero in 2015, we combine local knowledge with global expertise.

**Job Overview**

We are seeking an experienced Rider Team Lead to assist the Rider Supervisor in optimizing rider performance, managing outsourced companies, and supervising Rider Coordinators. The ideal candidate will have strong communication skills, fluency in Arabic and English, and experience in the food/grocery tech industry.

**Responsibilities**

Rider Performance Management: Monitor and improve rider performance, manage the rider roster, set up plans to improve low-performing riders, and prepare late login lists for partners.

Team Supervision: Meet with partners' supervisors, lead monthly zone meetings, and supervise coordinators who assist dispatchers over communication channels related to riders.

Compliance and Development: Ensure compliance with rider equipment, develop the team in line with regional guidelines, and support achievement of talabat goals.

**Requirements:**

- Bachelor's degree holder

- Strong communication skills (written and verbal)

- Fluency in Arabic and English language

- 2-3 years of experience in the food/grocery tech industry (preferred)

- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc.

- Influencer and negotiation skills

- People management skills: experience in managing large groups

- Stakeholder management skills: experience in dealing with cross-cultural teams and cross-functional teams

- Ability to analyze data and derive insights from comprehensive reports

**Salary:** $60,000 - $80,000 per annum (dependent on location and experience)

**Benefits:** Comprehensive benefits package, including health insurance, retirement plan, and paid time off. Opportunities for career growth and professional development within a dynamic and innovative company.


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