Rider Performance Manager
3 weeks ago
A Rider Team Lead will assist the Supervisor in monitoring and improving Rider performance, managing outsourced companies, and supervising Coordinators. This role requires strong communication skills and fluency in Arabic and English.
Responsibilities- Monitor and improve Rider Performance and Compliance
- Manage the rider roster with proper allocation of shifts/breaks/off-days
- Set up a plan to improve the performance of low-performing riders
- Meet with 3 PL partners' supervisor monthly
- Supervise Coordinators who assist dispatchers over communication channels related to riders
- Ensure compliance with rider equipment
- Bachelor's Degree holder
- Strong communication skills, both written and verbal
- Fluency in Arabic and English language is mandatory
- 2-3 years of experience in the food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc.
Talabat is the region's leading local tech organization, delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004 and acquired by Delivery Hero in 2015. Our q-commerce concept, talabat mart, delivers groceries to customers in several countries within 30 minutes or less.
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Rider Performance Manager
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Kuwait City, Al Asimah Talabat Full timeAbout The OpportunityA highly skilled Rider Team Lead will assist the Rider Supervisor in optimizing riders' performance, managing outsourced companies, and supervising Rider Coordinators.Key Responsibilities:• Monitor and improve rider compliance and performance• Manage rider roster allocation for shifts/breaks/off-days• Develop plans to enhance...
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Rider Performance Manager
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Kuwait City, Al Asimah Talabat Full timeAbout the Opportunity">We are seeking an experienced Rider Performance Manager to join our team at Talabat. This role will be responsible for assisting the Rider Supervisor in managing rider performance, outsourced companies, and supervising Rider Coordinators.">Key Responsibilities">">Monitor and improve rider performance and compliance">Manage the rider...
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