Rider Performance Manager

3 weeks ago


Kuwait City, Al Asimah Talabat Full time

About the Opportunity

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We are seeking an experienced Rider Performance Manager to join our team at Talabat. This role will be responsible for assisting the Rider Supervisor in managing rider performance, outsourced companies, and supervising Rider Coordinators.

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Key Responsibilities

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  • Monitor and improve rider performance and compliance">
  • Manage the rider roster with proper allocation of shifts/breaks/off-days">
  • Set up a plan to improve the performance of low-performing riders">
  • Prepare late login lists and share them with 3 PL partners">
  • Meet with 3 PL supervisors and discuss performance updates">
  • Supervise coordinators who assist dispatchers over communication channels related to riders">
  • Ensure compliance with rider equipment">
  • Develop the team in coordination with regional team guidelines">
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Requirements

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To succeed in this role, you should have:

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  • Bachelor's degree holder">
  • Strong communication skills, both written and verbal">
  • Fluency in Arabic and English language is mandatory">
  • 2-3 years of experience in the food/grocery tech industry (highly preferred)">
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc.">
  • Influencer and negotiation skills with good public speaking and presentation skills">
  • People management skills: experience in managing large groups of people">
  • Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams">
  • Ability to analyze data and derive insights from comprehensive data reports">
  • Ability to deal with ambiguity, work under pressure, and handle stress">
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What We Offer

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We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, and a range of benefits, including health insurance, retirement plans, and opportunities for career growth and development.

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About Us

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Talabat is the region's leading local tech organization, proud to deliver for millions of people across MENA for the past 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero in 2015, we bring local knowledge with global expertise, innovating and creating new technologies for the betterment of the MENA region.

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Salary

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$65,000 - $75,000 per year



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