Rider Zone Performance Manager
4 days ago
Job Overview
Iqtalent is a leading local tech organization in the MENA region, delivering innovative solutions for millions of people. As a Rider Zone Performance Manager, you will play a crucial role in improving rider performance and service levels within allocated zones.
About the Role
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for allocated zones
- Manage a team of Rider Coordinators and/or Rider Captains
- Supervise rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Inventory management and usage compliance of Rider equipment
- Groom rider quality (behaviour, appearance, professionalism, presentation etc.)
- Set up a performance improvement plan to improve performance of low-performing riders
- Reduce rider complaints originating from customers
- Monitor riders' performance on an individual level and be responsible for coaching/warning riders
- Audit fleet appearance & rider behaviour via on-ground visits
Requirements
- Bachelor's Degree
- 1 year of experience in food/grocery tech industry highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
- Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
- Influencer and negotiator with good public speaking and presentation skills
About Us
Iqtalent is part of the Delivery Hero Group, operating in 70+ countries worldwide. Our q-commerce concept, talabat mart delivers groceries to customers across 9 countries in 30 minutes or less. We have over 4,500 employees and work with over 27,000 brands and almost 50,000 branches.
Your Salary: $45,000 - $65,000 per annum based on your qualifications and experience.
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