Rider Zone Performance Manager

4 days ago


Kuwait City, Al Asimah Iqtalent Full time

Job Overview

Iqtalent is a leading local tech organization in the MENA region, delivering innovative solutions for millions of people. As a Rider Zone Performance Manager, you will play a crucial role in improving rider performance and service levels within allocated zones.

About the Role

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for allocated zones
  • Manage a team of Rider Coordinators and/or Rider Captains
  • Supervise rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipment
  • Groom rider quality (behaviour, appearance, professionalism, presentation etc.)
  • Set up a performance improvement plan to improve performance of low-performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders' performance on an individual level and be responsible for coaching/warning riders
  • Audit fleet appearance & rider behaviour via on-ground visits

Requirements

  • Bachelor's Degree
  • 1 year of experience in food/grocery tech industry highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
  • Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
  • Influencer and negotiator with good public speaking and presentation skills

About Us

Iqtalent is part of the Delivery Hero Group, operating in 70+ countries worldwide. Our q-commerce concept, talabat mart delivers groceries to customers across 9 countries in 30 minutes or less. We have over 4,500 employees and work with over 27,000 brands and almost 50,000 branches.

Your Salary: $45,000 - $65,000 per annum based on your qualifications and experience.



  • Kuwait City, Al Asimah Iqtalent Full time

    At Iqtalent, we are proud to be the region's leading local tech organization, delivering for millions of people across MENA for 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015, our unique outlook combines local knowledge with global expertise.About UsWe deliver across 9 countries with over 4,500 employees and work with over...


  • Kuwait City, Al Asimah Talabat Full time

    About The OpportunityA Rider Team Lead will assist the Supervisor in monitoring and improving Rider performance, managing outsourced companies, and supervising Coordinators. This role requires strong communication skills and fluency in Arabic and English.ResponsibilitiesMonitor and improve Rider Performance and ComplianceManage the rider roster with proper...

  • Rider Team Lead

    3 days ago


    Kuwait City, Al Asimah Talabat Full time

    **About Talabat**Talabat is the region's leading local tech organization, delivering for millions of people across MENA for 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero in 2015, we combine local knowledge with global expertise.**Job Overview**We are seeking an experienced Rider Team Lead to assist the Rider Supervisor in optimizing rider...


  • Kuwait City, Al Asimah Talabat Full time

    Job SummaryWe are seeking an experienced Rider Operations Manager to join our team at Talabat. As a key member of our operations team, you will be responsible for monitoring and improving rider performance, managing outsourced companies, and supervising Rider Coordinators.About the RoleMonitor and Improve Rider Performance: Assist in enhancing rider...

  • Rider Team Lead

    22 hours ago


    Kuwait City, Al Asimah Talabat Full time

    About The OpportunityA Rider Team Lead will assist the Rider Supervisor in maximizing rider performance, effectively managing outsourced companies, and overseeing Rider Coordinators.Key Responsibilities:Monitor and improve Rider Performance and ComplianceManage the rider roster with proper allocation of shifts/breaks/off-daysPrepare a plan to enhance...


  • Kuwait City, Al Asimah Iqtalent Full time

    Talabat Rider Coordinator Job DescriptionAs a Talabat Rider Coordinator, you will be responsible for managing and improving the performance of allocated riders within a designated zone in a city. This role requires strong leadership skills, attention to detail, and the ability to analyze data to identify areas for improvement.About the Role:Monitor and...


  • Kuwait City, Al Asimah Talabat Full time

    Company OverviewTalabat is a leading local tech organization in the Middle East and North Africa region, delivering for millions of people across 9 countries with over 4,500 employees.SalaryThe estimated salary for this role is around $40,000 - $60,000 per annum, depending on experience and qualifications.Job DescriptionWe are seeking an experienced Rider...


  • Kuwait City, Al Asimah Alghanim Industries Full time

    About the RoleWe are seeking a highly skilled Warehouse Operations Manager to join our team at Alghanim Industries.Job ResponsibilitiesSupport Supervisors in achieving daily tasks and ensuring adherence to management requirements.Assist in implementing tasks assigned by group or Business, including safety protocols and bin accuracy monitoring.Maintain...


  • Kuwait City, Al Asimah Hyatt Regency Al Kout Full time

    About Us">Hyatt Regency Al Kout is a renowned hospitality provider committed to delivering exceptional guest experiences. We strive for excellence in every aspect of our operations, from efficient service delivery to meeting employee and owner expectations.Job Description">We are seeking a highly skilled Sales Executive to join our team. This individual will...


  • Kuwait City, Al Asimah Recruiters Zone India Full time

    Job Title: Mechanical Engineer Opportunity in Kuwait for Facility ManagementAre you a skilled mechanical engineer looking for a new challenge in Kuwait? We have an exciting opportunity available for a Mechanical Engineer to join our client, a leading facility management company in the region.Job Description:As a Mechanical Engineer at our client, you will be...


  • Kuwait City, Al Asimah Recruiters Zone India Full time

    About the RoleWe are seeking a skilled Mechanical Engineer to join our team at a prominent facility management company in Kuwait.


  • Kuwait City, Al Asimah Landmark Group Full time

    As a Senior Inventory Operations Manager at Landmark Group, you will play a pivotal role in driving sales and commercial performance across our concepts. Your primary focus will be on maximizing sales and profitability while ensuring optimal inventory management and stock distribution.We are seeking an experienced professional to lead our inventory...

  • Senior CP Technician

    3 weeks ago


    Kuwait City, Al Asimah Recruiters Zone India Full time

    Job Summary:We are seeking a skilled Senior CP Technician to join our team for a construction project in Burgan, Kuwait. The ideal candidate will have experience with commissioning and maintenance of 11 KV substations.About the Company:Our client is a leading contracting company specializing in the construction of power transmission infrastructure. With a...


  • Kuwait City, Al Asimah Top Notch Consultancy Full time

    Top Notch Consultancy is seeking a highly skilled Budgeting and Planning Specialist to join their dynamic team in Kuwait. This critical role involves managing business systems, driving efficiencies, and ensuring compliance with IT and security standards.Key Responsibilities:Optimize system performance by testing programs in controlled environments and...


  • Kuwait City, Al Asimah Danone Full time

    **Role Summary**The Business Development Manager will play a key role in driving the growth of our business in allocated markets. Reporting to the Zone Director, this position will be responsible for managing distributors and developing strategies to increase sales and revenue.Key ResponsibilitiesBuild and execute joint business plans with distributors to...


  • Kuwait City, Al Asimah JSfirm Full time

    Airborne Surveillance System SpecialistWe are seeking a highly skilled Airborne Surveillance System Specialist to join our team at JSfirm. As an Aerostat Operator, you will play a critical role in providing Operations and Sustainment (O&S) support in various OCONUS site locations.Key Responsibilities:You will participate in the overall operation of the...


  • Kuwait City, Al Asimah AAA Game Art Studio Full time

    **About Us**AAA Game Art Studio is a renowned outsourcing partner for the gaming and digital industries. With over 20 years of experience, our senior team provides outstanding quality services at a reasonable price.Our studio excels in handling outsourced projects of any size and style within your schedule. We specialize in high-quality services including...


  • Kuwait City, Al Asimah Canonical Full time

    At Canonical, a leading provider of open-source software and operating systems to the global enterprise and technology markets, we are changing the world of software.About UsWe publish Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud. Our team is at the forefront of this global move to open source.As a Cloud...


  • Kuwait City, Al Asimah Chenega MIOS SBU Full time

    Job Title: Site LeadChenega Defense & Aerospace Solutions (CDAS) is seeking a Site Lead to execute daily Military Postal Office mission requirements. As the single focal point for each MPO location, this role will function as the interface between the company and the designated Postmaster or on-site military MPO personnel. Key Responsibilities:• ...


  • Kuwait City, Al Asimah Azadea Group Full time

    Job Summary: We are seeking a highly skilled Business Operations Manager to oversee the daily operations of our Department, ensuring seamless execution of tasks and exceptional customer service.About Azadea Group: Azadea Group is a leading retail franchise operator that owns and operates over 40+ international brands across the Middle East and North Africa....