Rider Performance Manager

3 weeks ago


Kuwait City, Al Asimah Iqtalent Full time

At Iqtalent, we are proud to be the region's leading local tech organization, delivering for millions of people across MENA for 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015, our unique outlook combines local knowledge with global expertise.

About Us

We deliver across 9 countries with over 4,500 employees and work with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE within 30 minutes or less. As part of the Delivery Hero Group, we operate in 70+ countries worldwide.

Job Description

This role involves managing and improving rider performance in allocated zones within a city. Key responsibilities include monitoring compliance, identifying performance gaps, and implementing plans to address these gaps.

The ideal candidate will have a Bachelor's Degree and 1 year of experience in the food/grocery tech industry. Proficiency in Google Suite tools like GDoc, GSheet, GSlides, and GForms is required. Strong communication skills, both written and verbal, are essential. Fluency in English and Urdu is mandatory, while Arabic is an asset. The salary for this position is approximately **$35,000 - $55,000** per year, depending on location and experience.

Key Responsibilities
  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for allocated zones
  • Manage a team of Rider Coordinators and/or Rider Captains
  • Supervise rider onboarding and training schedule
  • Inventory management and usage compliance of Rider equipment
  • Groom rider quality (behaviour, appearance, professionalism, presentation etc.)
Qualifications

A Bachelor's Degree and 1 year of experience in the food/grocery tech industry are required. Proficiency in Google Suite tools and strong communication skills are also essential.



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