Rider Operations Manager

5 days ago


Kuwait City, Al Asimah Talabat Full time
About Talabat
Talabat is the region's leading local tech organization, proud to deliver for millions of people across MENA for 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero in 2015, we offer a unique blend of local knowledge with global expertise.

We innovate, create, and bring new technologies for the betterment of the MENA region, including q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. With over 4,500 employees and 27,000 brands, our food delivery business operates across 9 countries and almost 50,000 branches.

Job Description:
A Rider Operations Manager will assist the Rider Supervisor in riders' performance, managing outsourced companies, and supervising Rider Coordinators. Key responsibilities include:
  • Monitoring and improving rider performance and compliance.
  • Managing the rider roster, allocating shifts, breaks, and off-days.
  • Setting plans to improve low-performing riders.
  • Preparation of late login lists and sharing them with partners.
  • Monthly zone meetings with partners to discuss performance and updates.
  • Servicing as a point of contact between dispatchers and coordinators.

Required Skills and Qualifications:
The ideal candidate should possess a Bachelor's degree and fluency in Arabic and English. A minimum of 2-3 years of experience in the food/grocery tech industry is preferred. Additionally, proficiency in Google Suite tools like GDoc, GSheet, GSlides, and GForms is required. Strong communication and stakeholder management skills are also essential.

Salary and Benefits:
The estimated salary range for this position is around $55,000 - $65,000 per annum, depending on qualifications and location. Talabat offers a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

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