Customer Experience Associate

2 weeks ago


Kuwait City, Al Asimah Alghanim Industries Full time
Company Overview:
Alghanim Industries is a leading business organization committed to delivering exceptional services. Our company thrives on providing quality support to our clients, ensuring their needs are met with utmost care and professionalism.

Salary:$35,000 - $50,000 per annum (depending on experience)

Job Description:
As a Customer Service Representative at Alghanim Industries, you will play a crucial role in enhancing the quality of services we provide. Your primary focus will be on taking proactive measures to address customer concerns and issues, ensuring that their problems are resolved efficiently and effectively. You will be responsible for handling upset customers, demonstrating excellent problem-solving skills, and maintaining confidentiality of company information.

Responsibilities:
  • Understand and fulfill customer needs and requirements
  • E nsure sales activities are handled in line with Alghanim policy
  • Solve customer concerns and complaints in a timely and professional manner
  • Work in coordination with Section Heads to provide excellent customer service
  • Maintain confidentiality of all company information, including sales figures
  • F ollow Alghanim policies and guidelines
  • Demonstrate high problem-solving skills
  • P ractice strong knowledge of Alghanim's major functions and responsibilities
  • F ollow up on pending customer issues with effective use of computer applications and telephone etiquette

Required Skills and Qualifications:
• 2-3 years of experience in customer service
• Strong English and Arabic language capabilities
• Strong communication, presentation, and interpersonal skills

Benefits:
• Competitive salary package
• Opportunities for career growth and development
• Collaborative and dynamic work environment

Others:
At Alghanim Industries, we value our employees' contributions and strive to create a positive work environment. If you are passionate about delivering exceptional customer service and are committed to excellence, we encourage you to apply for this exciting opportunity.

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