Hospitality Services Director
1 day ago
International Hospital Kw is seeking a highly skilled and experienced Hospitality Services Director to oversee the day-to-day operations of its reporting departments. This key role will ensure that our facilities are properly maintained, and innovative service culture is implemented to optimize the patient/guest experience.
Job Responsibilities:- Ensure hospitality standards practiced by staff align with quality, health, and safety procedures.
- Act as a liaison to coordinate efforts of hospitality departments and optimize guest/patient experience.
- Plan work schedules for individuals and teams, delegating assignments as necessary.
- Ensure clear and efficient communication and coordination with hospital departments.
- Supervise accomplishment of patients' requests and concerns to ensure high levels of guest satisfaction.
- Plan inventory needs, monitor, and manage stock weekly/monthly or as required.
- Control consumption of supplies and materials, supervising stock levels.
- Ensure venues for meetings/events are well-maintained, equipped, and ready for smooth events.
- Identify issues jeopardizing basic hospitality standards and recommend actions to management.
- Oversee contracted staff activities according to contract stipulations.
- Study market practices in hospitality services and introduce new ones to create a competitive edge.
- Establish operational goals/objectives, prioritize tasks, project needs, and resources.
- Exercise effective control over subordinates to achieve objectives set.
This position requires a Bachelor's degree/MBA, Master, or additional certificates in Hospitality Management. A minimum of 5 years' experience directly related to duties and responsibilities specified is essential.
Required Skills and Qualifications:- Fluent in both conversational and written English.
- Arabic optional.
- Customer-focused.
- Tolerance for ambiguity and patience.
- Good communication skills.
- Team building—hiring, retaining, developing good people, and nurturing team spirit.
- Employee development and performance management.
- Problem-solving skills (conceptual and analytical).
- Emotional intelligence.
- Personal competence (self-awareness, self-regulation, and motivation).
- Social competence (empathy and social skills).
- Details and results orientation.
- Efficient and timely decision-making.
- Project management and execution—delivery.
- Record keeping.
- Grip on technical knowledge/domain.
- Knowledge of principles and processes for providing customer and personal services.
International Hospital Kw offers a dynamic and challenging work environment with opportunities for career growth and professional development.
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