Hospitality Services Director

1 day ago


Kuwait City, Al Asimah Internationalhospital Kw Full time

International Hospital Kw is seeking a highly skilled and experienced Hospitality Services Director to oversee the day-to-day operations of its reporting departments. This key role will ensure that our facilities are properly maintained, and innovative service culture is implemented to optimize the patient/guest experience.

Job Responsibilities:
  • Ensure hospitality standards practiced by staff align with quality, health, and safety procedures.
  • Act as a liaison to coordinate efforts of hospitality departments and optimize guest/patient experience.
  • Plan work schedules for individuals and teams, delegating assignments as necessary.
  • Ensure clear and efficient communication and coordination with hospital departments.
  • Supervise accomplishment of patients' requests and concerns to ensure high levels of guest satisfaction.
  • Plan inventory needs, monitor, and manage stock weekly/monthly or as required.
  • Control consumption of supplies and materials, supervising stock levels.
  • Ensure venues for meetings/events are well-maintained, equipped, and ready for smooth events.
  • Identify issues jeopardizing basic hospitality standards and recommend actions to management.
  • Oversee contracted staff activities according to contract stipulations.
  • Study market practices in hospitality services and introduce new ones to create a competitive edge.
  • Establish operational goals/objectives, prioritize tasks, project needs, and resources.
  • Exercise effective control over subordinates to achieve objectives set.

This position requires a Bachelor's degree/MBA, Master, or additional certificates in Hospitality Management. A minimum of 5 years' experience directly related to duties and responsibilities specified is essential.

Required Skills and Qualifications:
  • Fluent in both conversational and written English.
  • Arabic optional.
  • Customer-focused.
  • Tolerance for ambiguity and patience.
  • Good communication skills.
  • Team building—hiring, retaining, developing good people, and nurturing team spirit.
  • Employee development and performance management.
  • Problem-solving skills (conceptual and analytical).
  • Emotional intelligence.
  • Personal competence (self-awareness, self-regulation, and motivation).
  • Social competence (empathy and social skills).
  • Details and results orientation.
  • Efficient and timely decision-making.
  • Project management and execution—delivery.
  • Record keeping.
  • Grip on technical knowledge/domain.
  • Knowledge of principles and processes for providing customer and personal services.

International Hospital Kw offers a dynamic and challenging work environment with opportunities for career growth and professional development.



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