Hospitality Operations Director

2 days ago


Kuwait City, Al Asimah Internationalhospital Kw Full time

Job Description:

About Internationalhospital Kw

We are seeking a highly skilled and experienced hospitality professional to join our team as Hospitality Operations Director. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hospitality departments, ensuring that our facilities are properly maintained and that we consistently deliver exceptional service to our guests.

Key Responsibilities:

  • Serve as a liaison between various hospital departments to optimize guest experience and ensure seamless communication
  • Plan and manage work schedules for staff, delegate tasks as necessary, and supervise the accomplishment of patient requests
  • Maintain inventory levels, monitor stock, and control consumption of supplies and materials
  • Ensure venues for meetings and events are well-maintained and equipped
  • Identify areas for improvement and recommend cost-effective solutions
  • Oversee contracted staff activities and introduce new market practices to enhance our competitive edge
  • Establish operational goals, prioritize tasks, and implement plans to achieve high-performing unit/department
  • Exercise effective control over subordinates, provide feedback, coaching, and recognition
  • Coordinate with other services and disciplines in a systematic manner
  • Ensure staff training needs are met, measure outcomes, and facilitate career growth
  • Manage department budgets and financial plans, controlling expenditure
  • Interview and shortlist candidates in coordination with HR & PCA

Requirements:

  • Bachelor's degree or higher in Hospitality Management or related field
  • At least 5 years' experience directly related to the duties and responsibilities specified
  • Fluent in conversational and written English, Arabic optional
  • Customer-focused, tolerant of ambiguity, and patient
  • Excellent communication skills, team building, and employee development abilities
  • Problem-solving skills, emotional intelligence, personal competence, and social competence
  • Details-oriented, efficient decision-making, project management, and record-keeping skills

About Us:

Internationalhospital Kw is a leading healthcare provider dedicated to delivering exceptional patient care. We value innovation, quality, and customer satisfaction, and we seek like-minded professionals to join our team.



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