Hospitality Operations Director
2 days ago
Job Description:
About Internationalhospital Kw
We are seeking a highly skilled and experienced hospitality professional to join our team as Hospitality Operations Director. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hospitality departments, ensuring that our facilities are properly maintained and that we consistently deliver exceptional service to our guests.
Key Responsibilities:
- Serve as a liaison between various hospital departments to optimize guest experience and ensure seamless communication
- Plan and manage work schedules for staff, delegate tasks as necessary, and supervise the accomplishment of patient requests
- Maintain inventory levels, monitor stock, and control consumption of supplies and materials
- Ensure venues for meetings and events are well-maintained and equipped
- Identify areas for improvement and recommend cost-effective solutions
- Oversee contracted staff activities and introduce new market practices to enhance our competitive edge
- Establish operational goals, prioritize tasks, and implement plans to achieve high-performing unit/department
- Exercise effective control over subordinates, provide feedback, coaching, and recognition
- Coordinate with other services and disciplines in a systematic manner
- Ensure staff training needs are met, measure outcomes, and facilitate career growth
- Manage department budgets and financial plans, controlling expenditure
- Interview and shortlist candidates in coordination with HR & PCA
Requirements:
- Bachelor's degree or higher in Hospitality Management or related field
- At least 5 years' experience directly related to the duties and responsibilities specified
- Fluent in conversational and written English, Arabic optional
- Customer-focused, tolerant of ambiguity, and patient
- Excellent communication skills, team building, and employee development abilities
- Problem-solving skills, emotional intelligence, personal competence, and social competence
- Details-oriented, efficient decision-making, project management, and record-keeping skills
About Us:
Internationalhospital Kw is a leading healthcare provider dedicated to delivering exceptional patient care. We value innovation, quality, and customer satisfaction, and we seek like-minded professionals to join our team.
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