Hospital Receptionist

Job Description

We are seeking a highly skilled and experienced Admission Officer to join our team at Internationalhospital Kw. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact on patients' lives.

About the Role

• Under general supervision, deliver a high standard of customer service to all patients.
• Organize patient appointments and liaise with members of the hospital's multi-disciplinary team.
• Provide important information services for patients.

Key Responsibilities

1. Listen well to the patient to ensure that their needs are understood.
2. Follow patient identification processes through Civil ID and insurance card (copy to be kept in patient's file).
3. Request required documents for delivery & D& C cases, and gynecology cases.
4. Update patient data before admission, including Civil ID and contact number.
5. Complete billing process for cash patients.
6. Check approval conditions before admission, explain package and approval details.
7. Inform about any rejected codes or items, including accommodation stay in packages for insurance packages.
8. Collect down payment for rejected codes, prostheses, or items before admission.
9. Request patients to sign all admission documents related to their insurance company (except in emergency cases).
10. Provide a copy of the invoice for cash and insurance patients.
11. Ensure patient confidentiality at all times.
12. Keep the admission office clean and tidy at all times.
13. Wear the uniform provided by the hospital throughout the workday.
14. Submit all insurance claims on a daily basis.

Requirements

• High university degree or suitable equivalent.
• Two years' work experience in a similar position in a hospital.
• Language/Literacy: High proficiency in Arabic and English.
• Computer skills.
• Skills Needed: Proficient knowledge of customer service and standard office practices.
• Proficient computer skills.
• Proficient in standard office equipment.
• Outstanding communication skills, both written and verbal.
• Proficient in preparing future plans.
• Excellent phone etiquette.