Desk Support Specialist

3 days ago


Kuwait City, Al Asimah Vectrus Full time

Key Responsibilities:

  • Dispatch emergency and non-emergency services via landline, VoIP, WhatsApp or cell phone process.
  • Document incidents and offenses in the Computer Aided Dispatch System (CAD) and DA Forms.
  • Provide emergency notifications based on the notification matrix provided by the USG and ESD Notification matrix.
  • Maintain accurate records of dispatched services and provide updates to relevant stakeholders.
  • Collaborate with Law enforcement and dispatch appropriate responses during emergencies.
  • Process and submit incident reports as per AR 190-45 and ASG-KU Policy.
  • Coordinate with the US Army Crimes Record Center (CRC) for Military Police Reports (MPRs).
  • Manage the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
  • Ensure safe handling and disposal of evidence and property as per company policies and procedures.

Essential Qualifications:

  • High school diploma or equivalent.
  • Active Secret Security Clearance.
  • Valid US Passport and driver's license.
  • Proficient in Microsoft Office and ability to learn new software quickly.

Work Environment:

The work environment is generally conducted in an office setting with mild exposure to extreme climatic conditions. The employee may be required to work in a military environment, which may involve exposure to physical, chemical, or biological agents. Personal Protective Equipment (PPE) may be required in certain areas.


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