
Desk Support Specialist
3 days ago
Key Responsibilities:
- Dispatch emergency and non-emergency services via landline, VoIP, WhatsApp or cell phone process.
- Document incidents and offenses in the Computer Aided Dispatch System (CAD) and DA Forms.
- Provide emergency notifications based on the notification matrix provided by the USG and ESD Notification matrix.
- Maintain accurate records of dispatched services and provide updates to relevant stakeholders.
- Collaborate with Law enforcement and dispatch appropriate responses during emergencies.
- Process and submit incident reports as per AR 190-45 and ASG-KU Policy.
- Coordinate with the US Army Crimes Record Center (CRC) for Military Police Reports (MPRs).
- Manage the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
- Ensure safe handling and disposal of evidence and property as per company policies and procedures.
Essential Qualifications:
- High school diploma or equivalent.
- Active Secret Security Clearance.
- Valid US Passport and driver's license.
- Proficient in Microsoft Office and ability to learn new software quickly.
Work Environment:
The work environment is generally conducted in an office setting with mild exposure to extreme climatic conditions. The employee may be required to work in a military environment, which may involve exposure to physical, chemical, or biological agents. Personal Protective Equipment (PPE) may be required in certain areas.
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