Technical Help Desk Specialist

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Help Desk Specialist

This role provides technical support to computer users in a service center environment. Key responsibilities include maintaining, operating, and upgrading ADPE, as well as performing question/problem diagnosis and guiding users through step-by-step solutions.

Main Responsibilities:

  • Provide technical support for computer users.
  • Maintain, operate, and upgrade ADPE.
  • Perform question/problem diagnosis and guide users through step-by-step solutions.
  • Install new versions, updates, service packs, or replacement parts for supported ASG-KU equipment.
  • Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
  • Maintain database systems and software.
  • Support analysis, design, testing, and implementation of systems and networks.

Requirements:

  • A valid Secret Clearance is required.
  • The ideal candidate must have a College Degree and meet requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and A+, Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
  • Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.

Working Conditions:

  • The incumbent must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions.


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