Technical Help Desk Professional

1 day ago


Kuwait City, Al Asimah THE BRIDGE CO. Full time
About the Role

The Bridge CO. is looking for an experienced IT Technical Support professional to join our team. In this role, you will be responsible for providing technical support and assistance to users on various IT-related issues. This is an exciting opportunity to work with a talented team and contribute to the growth and success of our organization.

Main Responsibilities:

  • Respond to IT support tickets, calls, and emails promptly and professionally.
  • Serve as the first point of contact for all users, providing problem resolution and support.
  • Diagnose and troubleshoot hardware, software, network, and system issues.
  • Install, configure, and maintain desktop and laptop computers, printers, CCTV, and other IT equipment.
  • Assist users with software installations, upgrades, and system updates.
  • Document issues and resolutions in the Service Desk tracking system.
  • Provide remote support to users via remote desktop tools or VPN.
  • Maintain an up-to-date IT asset inventory, ensuring all equipment is accurately tracked.


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