
Systems Support Manager
1 day ago
**Key Qualifications**
We are seeking an experienced Systems Support Specialist Lead who can effectively manage and support personnel in the Automation Support Department (ASD). The ideal candidate should have excellent oral and written communication skills, along with the ability to provide technical software, hardware, and network problem resolution guidance to ASD personnel. In addition, they should have a strong understanding of information systems products/services, including knowledge of security concepts, Microsoft technologies, and networking principles.
Responsibilities and Requirements- Provides and ensures quality Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS, or communications systems issues.
- Uses work order system to initiate, update, and track all user-generated work orders.
- Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
- Leads and supports all personnel of the Automation Support Dept. (ASD).
- Ensures the escalation and monitoring of complex technical issues using the Remedy Ticket System, email, or by telephone.
- Provides guidance to junior personnel for technical issues regarding software, hardware, and network problem solutions.
- Supports analysis, design, testing, and implementation of systems and networks.
- Ensures application of Information Assurance practices and procedures within the computing environment.
- Performs other duties as assigned.
This position description is subject to change at any time as needed to meet the requirements of the program or company.
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