Rider Team Lead

3 weeks ago


Kuwait City, Al Asimah Talabat Full time

About The Opportunity

The Rider Team Lead is a critical role that supports the Rider Supervisor in overseeing the performance of Talabat's rider fleet. This position involves analyzing performance metrics, identifying areas for improvement, and implementing strategies to enhance overall efficiency and compliance.

Responsibilities:

  • Monitor and analyze rider performance data to identify trends and areas for improvement
  • Develop and implement plans to optimize rider performance, including coaching and training programs
  • Collaborate with the Rider Supervisor to manage the rider roster, ensuring proper allocation of shifts, breaks, and off-days
  • Prepare and share performance reports with stakeholders, including the Rider Supervisor and 3PL partners
  • Supervise Rider Coordinators in their duties related to communication channels and rider equipment
  • Ensure compliance with Talabat's guidelines and regional team standards

Requirements:

  • Bachelor's Degree holder
  • Strong communication and analytical skills
  • Fluency in Arabic and English language
  • 2-3 years of experience in the food/grocery tech industry
  • Proficient in Google Suite tools
  • People and stakeholder management skills
  • Ability to analyze data and work under pressure

Our Culture:

Talabat is a leading local tech organization in the MENA region, delivering for millions of people across 9 countries. We pride ourselves on our unique blend of local knowledge and global expertise, driving innovation and creating new technologies for the betterment of the region.


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