Rider Team Lead

4 weeks ago


Kuwait City, Al Asimah Talabat Full time
About the Opportunity

A Rider Team Lead will assist the Rider Supervisor in the riders' performance, managing the assigned outsourced companies, and supervising the Rider Coordinators. The ideal candidate will have strong communication skills, fluency in Arabic and English, and experience in the food/grocery tech industry.

Key Responsibilities

* Monitor and improve Rider Performance and Compliance
* Manage the rider roster with proper allocation of shifts/breaks/off-days, etc.
* Set up a plan to improve the performance of low-performing riders
* Monitor riders' performance on an individual level and be responsible for coaching/warning the riders
* Preparation of late login list and share it with all 3 PL partners
* Meet with 3 PLs supervisor
* Monthly zone meeting with 3 PL partners to discuss performance and updates
* Supervise the coordinators who assist dispatchers over communication channels related to riders
* Ensure compliance with rider equipment
* Develop the team in coordination with the guidelines of the regional team
* Support the team through all processes achieving talabat goals
* Handle the Rider Supervisors' duties in their absence

Requirements

* Bachelor's Degree holder
* Strong communication skills, both written and verbal
* Fluency in Arabic and English language is mandatory
* 2-3 years of experience in the food/grocery tech industry is highly preferred
* Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc.
* Influencer and negotiation with good public speaking and presentation skills
* People management skills: experience in managing a large group of people
* Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams
* Ability to analyze data and derive insights from comprehensive data reports
* Ability to deal with ambiguity, work under pressure, and handle stress

About Talabat

Talabat is the region's leading local tech organization, delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less. talabat is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide.
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