Rider Team Supervisor

2 weeks ago


Kuwait City, Al Asimah Talabat Full time
  1. About The Opportunity

    A Rider Team Lead will assist the Rider Supervisor in enhancing riders' performance, overseeing outsourced companies, and supervising Rider Coordinators.

  2. Key Responsibilities

    Monitor and Improve Rider Performance and Compliance: Ensure riders adhere to company guidelines and regulations.
    Manage the Rider Roster: Allocate shifts, breaks, and off-days efficiently.
    Improve Low-Performing Riders: Set plans to enhance their performance and meet expectations.
    Coach and Warn Riders: Provide guidance and address performance issues.

  3. Additional Responsibilities

    Prepare Late Login Lists: Create and share the list with 3 PL partners
    Meet with 3 PL Supervisors: Discuss performance and updates regularly.
    Supervise Coordinators: Oversee communication channels and ensure riders' needs are met.
    Ensure Compliance: Verify riders' equipment adheres to company standards.

  4. About You

    Required Skills: Strong communication skills, fluency in Arabic and English, and proficiency in Google Suite tools.
    Desired Experience: 2-3 years in the food/grocery tech industry, with experience in people management, stakeholder management, and data analysis.


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