Rider Team Lead

2 weeks ago


Kuwait City, Al Asimah Delivery Hero SE Full time
Company Overview
The Delivery Hero SE group, founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015, is a leading local tech organization delivering for millions of people across MENA. We bring innovative technologies like q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones to the region.

Salary
This Rider Team Lead position comes with an estimated annual salary range of $55,000-$65,000, depending on location and experience.

Job Description
A key member of our team will assist the Rider Supervisor in managing rider performance, overseeing outsourced companies, and supervising Rider Coordinators. Key responsibilities include:
• Monitoring and improving rider performance and compliance
• Managing the rider roster with proper allocation of shifts/breaks/off-days
• Setting up plans to improve low-performing riders' performance
• Coaching and warning underperforming riders
• Preparation of late login lists and sharing them with partners
• Meeting with supervisors to discuss performance and updates
• Supervising coordinators who assist dispatchers over communication channels related to riders
• Ensuring rider equipment compliance
• Developing the team according to regional guidelines
• Handling duties in the absence of Rider Supervisors

Required Skills and Qualifications
We're looking for someone with a Bachelor's degree, strong communication skills, fluency in Arabic and English, and 2-3 years of experience in the food/grocery tech industry. Proficiency in Google Suite tools, negotiation skills, and public speaking/presentation skills are also required.

Benefits
As part of our team, you'll have opportunities for career growth, professional development, and stakeholder management.
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