Rider Team Lead
2 weeks ago
The Delivery Hero SE group, founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015, is a leading local tech organization delivering for millions of people across MENA. We bring innovative technologies like q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones to the region.
Salary
This Rider Team Lead position comes with an estimated annual salary range of $55,000-$65,000, depending on location and experience.
Job Description
A key member of our team will assist the Rider Supervisor in managing rider performance, overseeing outsourced companies, and supervising Rider Coordinators. Key responsibilities include:
• Monitoring and improving rider performance and compliance
• Managing the rider roster with proper allocation of shifts/breaks/off-days
• Setting up plans to improve low-performing riders' performance
• Coaching and warning underperforming riders
• Preparation of late login lists and sharing them with partners
• Meeting with supervisors to discuss performance and updates
• Supervising coordinators who assist dispatchers over communication channels related to riders
• Ensuring rider equipment compliance
• Developing the team according to regional guidelines
• Handling duties in the absence of Rider Supervisors
Required Skills and Qualifications
We're looking for someone with a Bachelor's degree, strong communication skills, fluency in Arabic and English, and 2-3 years of experience in the food/grocery tech industry. Proficiency in Google Suite tools, negotiation skills, and public speaking/presentation skills are also required.
Benefits
As part of our team, you'll have opportunities for career growth, professional development, and stakeholder management.
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