Rider Team Lead

4 weeks ago


Kuwait City, Al Asimah Delivery Hero SE Full time
Job Title: Rider Team Lead

As a key member of our Rider Operations team, the Rider Team Lead will play a crucial role in ensuring the success of our riders and the overall delivery experience.

Key Responsibilities:
  • Monitor and improve rider performance and compliance
  • Manage the rider roster, including allocation of shifts, breaks, and off-days
  • Develop and implement plans to improve the performance of low-performing riders
  • Coach and warn riders as needed
  • Prepare and share late login lists with 3PL partners
  • Meet with 3PL supervisors and coordinators to discuss performance and updates
  • Supervise coordinators who assist dispatchers with rider communication
  • Ensure compliance with rider equipment guidelines
  • Develop the team in coordination with regional guidelines
  • Support the team in achieving talabat goals
  • Handle Rider Supervisor duties in their absence
Requirements:
  • Bachelor's degree
  • Strong communication skills, both written and verbal
  • Fluency in Arabic and English
  • 2-3 years of experience in the food/grocery tech industry
  • Proficiency in Google Suite tools
  • Influencer and negotiation skills
  • People management skills
  • Stakeholder management skills
  • Ability to analyze data and derive insights
  • Ability to work under pressure and handle stress
About Us:

Delivery Hero SE is a leading local delivery platform operating in 70+ countries worldwide. We're proud to say that we have been delivering for millions of people across MENA for the past 18 years.


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