Help Desk Support Specialist Lead

21 hours ago


Kuwait City, Al Asimah V2X Inc Full time

As a Systems Support Specialist Lead at V2X Inc, you will be responsible for overseeing the Automation Support Department (ASD) and ensuring that all personnel have the necessary technical expertise to resolve complex issues.

Key Responsibilities
  • Provides and ensures quality Help Desk support to users with various technology-related issues.
  • Serves as a technical resource for ASD personnel, providing guidance on software, hardware, and network problem resolution.
  • Liaises with other departments to ensure effective communication and issue resolution.
  • Maintains accurate records of technical issues and resolutions using the Remedy Ticket System.

The successful candidate will possess strong customer service and technical skills, with the ability to work effectively in a team environment.


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