Service Desk Supervisor Lead

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description
We are seeking an experienced Service Desk Supervisor Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. The successful candidate will be responsible for overseeing the daily operations of our Service Desk and ensuring that all customer inquiries and requests are handled promptly and professionally.

About Us
HealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of integrated logistics and supply chain solutions. We are committed to delivering high-quality services that exceed our customers' expectations. Our team is dedicated to providing innovative solutions that meet the unique needs of each client.

Responsibilities
The Service Desk Supervisor Lead will be responsible for:
  1. Oversight of the Service Desk team, including coaching, mentoring, and evaluating team members
  2. Development and implementation of process improvements to enhance customer satisfaction and experience
  3. Maintenance of accurate records and reports to track customer interactions and service level agreements
  4. Liaison between customers and internal teams to resolve issues efficiently
  5. Participation in training and knowledge-sharing initiatives to stay up-to-date on industry trends and best practices

Requirements
To be considered for this role, applicants must possess:
  1. A minimum of 3 years of experience in customer-facing roles, with a proven track record of delivering exceptional customer service
  2. Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders
  3. Strong leadership and management skills, with experience in supervising and developing teams
  4. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  5. High school diploma or equivalent required; Bachelor's degree preferred

What We Offer
As a valued member of our team, you can expect a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply for this exciting opportunity.
  • Service Desk Lead

    2 weeks ago


    Kuwait City, Al Asimah Vectrus, Inc Full time

    OverviewThis position is physically located in Kuwait in support of LOGCAPUnder supervision of the Service Desk Supervisor and/or Manager, The Service Desk, Lead will support the Service Desk Supervisor in operating a walk-in and call-in Work Order Reception Desk. This position provides the Service Desk Lead the opportunity to gain experience in supervising,...

  • Service Desk Lead

    6 days ago


    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    OverviewThis position is physically located in Kuwait in support of LOGCAP.Under supervision of the Service Desk Supervisor and/or Manager, the Service Desk Lead will support the Service Desk Supervisor in operating a walk-in and call-in Work Order Reception Desk. This position provides the Service Desk Lead the opportunity to gain experience in supervising,...


  • Kuwait City, Al Asimah Akima Full time

    Five Rivers Services is looking for a Service Desk Administrator to work at Camp Arifjan, KW. To join our team of outstanding professionals, apply todayOur Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk...


  • Kuwait City, Al Asimah Inaya Medical Center Full time

    We are seeking a Customer Service Supervisor to oversee the daily operations of the front desk and patient support services at our medical center. This role ensures a high level of patient satisfaction by leading a team of customer service representatives, streamlining processes, and maintaining a welcoming and efficient environment for all patients and...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job DescriptionOverviewThe Service Desk Lead will provide guidance and assistance to personnel in accomplishing their assigned duties and responsibilities. This role ensures excellent customer service in addressing questions, complaints, and requests in a tactful manner via telephone, email, and face-to-face interaction.Provides training to Service Desk...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About UsHealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of integrated facility management services, supporting various industries across Kuwait.We are seeking a highly skilled and experienced Service Desk Lead to join our team in Kuwait. As a key member of our support services team, you will be responsible for providing exceptional...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About the RoleWe are seeking a highly motivated Help Desk Team Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. The successful candidate will be responsible for managing the Help Desk team and ensuring that all customer inquiries and requests are handled promptly and professionally.About UsHealthCare Dynamics Gen. Trading Company...


  • Kuwait City, Al Asimah V2X Full time

    This position will be physically located in support of LOGCAP.Under the supervision of the Public Safety Dispatch Supervisor, the Critical Response Coordinator is responsible for overseeing the daily duties and training of the Emergency Services Dispatcher team and will function as a call-taker telecommunicator by receiving, recording, and effectively...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    QualificationsTo be successful as a Service Desk Lead, you should possess:At least five (5) years of experience in direct customer service communications.A minimum of two (2) years of work in a Service Desk or Customer Service environment.Approximately three (3) years of experience in a leadership role.You must have a good command of the English language and...


  • Kuwait City, Al Asimah Vectrus Full time

    OverviewThis position will be physically located in Kuwait in support of LOGCAPUnder the supervision of the Emergency Services Dispatch Supervisor, the Emergency Services Dispatch Lead is responsible for overseeing the daily duties and training of the Emergency Services Dispatcher and will function as a call-taker telecommunicator by receiving, recording,...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    OverviewThis position will be physically located in Kuwait in support of LOGCAP.Under the supervision of the Emergency Services Dispatch Supervisor, the Emergency Services Dispatch Lead is responsible for overseeing the daily duties and training of the Emergency Services Dispatcher and will function as a call-taker telecommunicator by receiving, recording,...


  • Kuwait City, Al Asimah Inaya Medical Center Full time

    ResponsibilitiesLead a team of customer service representatives to ensure exceptional patient care.Address patient concerns and resolve issues in a professional and timely manner.Implement feedback-driven improvements to enhance patient satisfaction.Qualifications & SkillsBachelor's degree in Business Administration, Healthcare Management, or a related field...


  • Kuwait City, Al Asimah V2X, Inc. Full time

    Join to apply for the Emergency Services Dispatcher Lead role at V2X Inc.This position will be physically located in Kuwait in support of LOGCAP.OverviewUnder the supervision of the Emergency Services Dispatch Supervisor, the Emergency Services Dispatch Lead is responsible for overseeing the daily duties and training of the Emergency Services Dispatcher and...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    ResponsibilitiesThe Service Desk Lead will have direct oversight of Service Desk Seniors and Service Desk Technicians. Key responsibilities include:Providing guidance and assistance to personnel in accomplishing their assigned duties and responsibilities.Ensuring excellent customer service in addressing questions, complaints, and requests.Ensuring the...


  • Kuwait City, Al Asimah Inaya Medical Center Full time

    Job OverviewInaya Medical Center seeks a seasoned Customer Service Director to lead the daily operations of the front desk and patient support services. This role ensures exceptional patient satisfaction by supervising a team of customer service representatives, streamlining processes, and maintaining a welcoming environment.


  • Kuwait City, Al Asimah AL-FAIZAN INTERNATIONAL MANPOWER CONSULTANT HR Full time

    Direct message the job poster from AL-FAIZAN INTERNATIONAL MANPOWER CONSULTANT HRAl-Faizan International Manpower Consultant | Overseas Recruitment Specialist | Human Resource Recruitment From IndiaPost: Press Production Supervisor in Printing IndustrySALARY: 300-400 KD including accommodations and foodQuality: 05Help Desk SupportSalary: 300 KD including...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited ("KPMG International") operate and provide professional services. "KPMG" is used to refer to individual member firms within the KPMG organization or to one or more...


  • Kuwait City, Al Asimah MyHome Full time

    We are seeking a Cleaning Services Supervisor to join our team at MyHome. In this critical role, you will be responsible for:Managing a team of cleaning professionals to ensure efficient and effective service deliveryDeveloping and implementing quality control processes to maintain high standardsCollaborating with colleagues to identify areas for improvement...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About HealthCare Dynamics Gen. Trading Company W.L.L.We are a leading provider of logistics and support services in Kuwait, committed to delivering high-quality solutions to our clients.As a key member of our team, you will play a critical role in ensuring the success of our operations.Job DescriptionJob Summary: The Publications Specialist Lead is...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    Job DescriptionThe Kuwait Fire Services Supervisor will oversee the administration of the training and safety program within the fire and emergency services department.Responsibilities:Provides instruction to firefighters, Army personnel, or civilians as required.Maintains a close working relationship with other fire service and rescue agencies to develop...