Help Desk Team Lead

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About the Role
We are seeking a highly motivated Help Desk Team Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. The successful candidate will be responsible for managing the Help Desk team and ensuring that all customer inquiries and requests are handled promptly and professionally.

About Us
HealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of integrated logistics and supply chain solutions. We are committed to delivering high-quality services that exceed our customers' expectations. Our team is dedicated to providing innovative solutions that meet the unique needs of each client.

Responsibilities
The Help Desk Team Lead will be responsible for:
  1. Leadership and management of the Help Desk team, including coaching, mentoring, and evaluating team members
  2. Development and implementation of process improvements to enhance customer satisfaction and experience
  3. Maintenance of accurate records and reports to track customer interactions and service level agreements
  4. Liaison between customers and internal teams to resolve issues efficiently
  5. Participation in training and knowledge-sharing initiatives to stay up-to-date on industry trends and best practices

Requirements
To be considered for this role, applicants must possess:
  1. A minimum of 5 years of experience in customer-facing roles, with a proven track record of delivering exceptional customer service
  2. Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders
  3. Strong leadership and management skills, with experience in supervising and developing teams
  4. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  5. High school diploma or equivalent required; Bachelor's degree preferred

What We Offer
As a valued member of our team, you can expect a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply for this exciting opportunity.

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