IT Help Desk Expert

1 day ago


Kuwait City, Al Asimah THE BRIDGE CO. Full time

The role of Network Support Engineer at THE BRIDGE CO. involves providing technical assistance to users experiencing issues with computer systems, software, and hardware.

We are seeking a skilled and customer-oriented individual with experience in administering a help desk to join our team.

  1. You will respond to IT support tickets, calls, and emails promptly and professionally.
  2. As the first point of contact for all users, you will provide problem resolution and support.
  3. You will diagnose and troubleshoot hardware, software, network, and system issues.
  4. You will install, configure, and maintain desktop and laptop computers, printers, CCTV, and other IT equipment.
  5. You will assist users with software installations, upgrades, and system updates.
  6. You will document issues and resolutions in the Service Desk tracking system.
  7. You will provide remote support to users via remote desktop tools or VPN.
  8. You will maintain an up-to-date IT asset inventory, ensuring all equipment is accurately tracked.

Requirements:

  • Bachelor's degree in Computer Science or equivalent experience.
  • 3 to 5 years of experience in administering a help desk.

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