Technical Support Specialist

14 hours ago


Kuwait City, Al Asimah THE BRIDGE CO. Full time

At THE BRIDGE CO., we are seeking a highly skilled and customer-oriented Technical Support Specialist to join our team. As an IT Help Desk Expert, you will be responsible for providing expert assistance to users with inquiries and issues related to computer systems, software, and hardware.

The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and the capacity to perform effectively under pressure in a dynamic environment.

  1. You will respond to IT support tickets, calls, and emails promptly and professionally.
  2. As the first point of contact for all users, you will provide problem resolution and support.
  3. You will diagnose and troubleshoot hardware, software, network, and system issues.
  4. You will install, configure, and maintain desktop and laptop computers, printers, CCTV, and other IT equipment.
  5. You will assist users with software installations, upgrades, and system updates.
  6. You will document issues and resolutions in the Service Desk tracking system.
  7. You will provide remote support to users via remote desktop tools or VPN.
  8. You will maintain an up-to-date IT asset inventory, ensuring all equipment is accurately tracked.

Key Skills:

  • Bilingual preferred (English and Arabic).
  • Strong problem-solving and analytical skills.
  • A valid Kuwait driver's license is required.


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