B2B Service Representative

2 days ago


Kuwait City, Al Asimah Ooredoo Full time

Job Description

We are seeking a highly skilled Corporate Customer Support Expert to join our team. In this role, you will be responsible for providing exceptional customer service to our corporate customers and ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide post-sales account management services for all corporate customers, including mobile and fixed services.
  • Support the account managers in opening new accounts and resolving any issues that may arise.
  • End-to-end support of customers and key account managers through difficulties related to tariffs, billing, and service requests.
  • Attend and resolve walk-in corporate customer issues escalated from key account managers or service delivery teams.
  • Adding and canceling services for B2B customers using various systems.
  • Respond to sales requirements and support other departments by responding to emails and calls.
  • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in the field.

Requirements:

  • Bachelor's degree in business or a related discipline from a recognized tertiary institution.
  • 2-3 years of experience based on progression ladder in a similar or related function.
  • Good general knowledge of Ooredoo Telecom products and services.
  • Strong customer orientation and communication skills.
  • Fluency in written and verbal English and Arabic.


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