Senior Customer Service Operations Manager

1 day ago


Kuwait City, Al Asimah Client of Michael Page Full time

As a Senior Customer Service Operations Manager at the Client of Michael Page, you will be responsible for overseeing the day-to-day operations of our call center. This includes managing a team of customer service representatives, establishing clear goals and KPIs, and monitoring progress to ensure high performance and morale.

Key Responsibilities:
  • Manage and develop a team of customer service representatives
  • Establish clear goals and KPIs for the team
  • Conduct regular training sessions to ensure team knowledge
  • Ensure timely and effective resolution of customer inquiries
  • Develop and implement customer service protocols
Requirements:
  • Minimum 5 years in a call center environment
  • At least 3 years in a leadership/managerial role
  • Experience in managing teams within the healthcare industry
  • Strong leadership and people management skills

The ideal candidate will have a deep understanding of healthcare-related services, patient needs, and medical compliance. They will also be proficient in call center management software and Microsoft Office Suite.



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